Srishail A M
PMO Manager
Bangalore
Summary
Adept at steering complex projects to success, I leveraged strategic planning and advanced problem-solving at Infosys Limited, enhancing team efficiency and project delivery. My expertise in budget administration and fostering team bonding has consistently driven improvements, achieving notable stakeholder satisfaction.
Overview
18
18
years of professional experience
1
1
Language
Work History
Project Manager, PMO
Infosys Limited
06.2022 - Current
- Boosted team efficiency via successful coaching and mentoring.
- Coordinated diverse teams to accomplish projects punctually while maintaining scope alignment and reducing expenses.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Reduced project costs through diligent budget management and cost-saving measures.
- Drove continuous improvement through regular assessments of team performance, identifying opportunities for skill development or process optimization.
- Streamlined communication channels across departments, resulting in improved information flow for more informed decision-making during projects.
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Established a culture of accountability among team members by setting clear expectations and providing regular performance feedback.
- Coordinated change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
Senior PMO Analyst
Wipro Limited
02.2016 - 05.2022
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Provided personalized end-user training, offering education via in-person and online courses.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Streamlined communications for improved collaboration between cross-functional departments.
- Championed best-practice methodologies within the PMO, fostering a culture of continuous improvement throughout the organization.
- Developed comprehensive project plans, facilitating successful execution and monitoring progress against key milestones.
- Established strong working relationships with vendors, negotiating favorable contract terms to benefit the organization''s bottom line.
- Implemented robust change management practices, minimizing disruptions during critical transition periods.
- Strengthened overall portfolio management capabilities by developing central repository systems for enhanced visibility and control over project data.
- Improved stakeholder satisfaction through proactive engagement and transparent reporting on project status updates.
- Coordinated training programs for staff development, enhancing overall team performance levels over time.
- Delivered high-quality documentation to enable effective knowledge transfer between team members and stakeholders.
Team Leader - Service Delivery
Accenture
05.2007 - 08.2015
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
- Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.
- Led a team of professionals to deliver high-quality services within strict deadlines and budget constraints.
- Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
- Mitigated risks associated with service delivery by establishing contingency plans and proactive management strategies.
- Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.
- Provided exceptional customer support in addressing concerns and resolving issues promptly to maintain long-term client relationships.
- Established and maintained a culture of excellence within the team, setting high expectations for performance and accountability.
- Coordinated cross-functional teams to ensure seamless integration of services and optimal customer satisfaction.
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
- Implemented training programs to enhance the skill set of the team members, improving overall service quality.
- Conducted regular meetings with the team to review progress, address challenges, and align goals for successful outcomes.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Education
MBA - Human Resource And Marketing
International School of Business
Kanpur Delhi07.2011
Bachelor In Business Administration - Business Administration And Management
Chatrapati Sahu Maharaj College
Bangalore India 06.2009
High School Diploma - Science
Kendriya Vidyalaya
Bangalore India04.2003
Skills
Budgeting
Disaster Recovery Methodologies
Strategic planning
Fluent in Language
Project planning and development
Project Management
Team Bonding
Performance Evaluations
Advanced problem solving
Change Control Processes
Contract Management
Staff Management
Budget administration
Timeline
Project Manager, PMO
Infosys Limited
06.2022 - Current
Senior PMO Analyst
Wipro Limited
02.2016 - 05.2022
Team Leader - Service Delivery
Accenture
05.2007 - 08.2015
MBA - Human Resource And Marketing
International School of Business
Bachelor In Business Administration - Business Administration And Management
Chatrapati Sahu Maharaj College
High School Diploma - Science
Kendriya Vidyalaya