Srishti Arora
Administration, Human Resources And Event Professional
41B Deerfield Drive, Ottawa, ON
Summary
Self Driven professional bringing a multi-skill set to the table with a combination of Human Resources and Event Management. Known to be an innovative thinker and presenting new ideas to the table while being a responsible team player. Highly organized professional responsible for handling vendor relations, interacting with clients, and managing the team. Known to be the most resourceful and solution focused person in the team. Quick thinking, adaptability, and learning with problem solving techniques are my best qualities.
Overview
5
5
years of professional experience
2
2
year of post-secondary education
Work History
Contact Centre Agent
TD Bank
Ottawa, ON
01.2022 - Current
- Assisting customers by answering questions and responding to inquiries.
- Addressing escalated customer service issues and providing them with a solution or escalating to the correct deparments
- Activating customers credit cards and educating them with the services we offer.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Event Planner
TastersHub Catering and Events
Ottawa, ON
06.2021 - 11.2021
- Performed event coordination for larger parties and gatherings.
- Responsible for managing all internal communications, scheduling, payroll, billing, purchasing, processing expense reports, and payments.
- Hired, trained and supervised volunteers and support staff required for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Arranged equipment, transportation and other day-of-event needs.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Coordinated with florists, photographers, makeup artists, cake boutiques, dress boutiques and musicians etc for events.
Assistant Manager
Dominos
Ottawa, ON
09.2020 - 09.2021
- Took care of the everyday operations at the store including food preparation, ordering supplies, hiring new members, maximizing order count, delivering quality product and customer retention.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Compiled financial data to comply with budget.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits like social media marketing.
Contract Event Server
Tulips and Maple Catering and Events
Ottawa, ON
09.2019 - 03.2020
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Served plated dinners with up to 8 courses.
- Monitored dietary restrictions and served guests with special needs.
- Cleared dishes and glassware quickly following each course.
- Monitored staff money handling for suspicious behaviors.
Education
Post Graduate Diploma - Human Resource Management
Algonquin College of Applied Arts And Technology
Ottawa, ON 01.2019 - 08.2019
Post Graduate Diploma - Event Management
Algonquin College of Applied Arts And Technology
Ottawa, ON 09.2019 - 04.2020
Skills
Communication Skills
undefinedAdditional Information
- Volunteered for The Salvation Army as a Kettle Bell Ringer and raised money.
- Raised over $5000 for different charities for college event.
- Volunteered in various college events.
Timeline
Contact Centre Agent
TD Bank
01.2022 - Current
Event Planner
TastersHub Catering and Events
06.2021 - 11.2021
Assistant Manager
Dominos
09.2020 - 09.2021
Contract Event Server
Tulips and Maple Catering and Events
09.2019 - 03.2020
Post Graduate Diploma - Event Management
Algonquin College of Applied Arts And Technology
09.2019 - 04.2020
Post Graduate Diploma - Human Resource Management
Algonquin College of Applied Arts And Technology
01.2019 - 08.2019
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