SRISHTI DAS
Team Manager
new delhi
Summary
To success in an environment of growth and excellence and earn a job which provides job satisfaction and self development and helps to achieve personal as well as organizational goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Team Manager
Admiral Solutions
New Delhi
06.2023 - 01.2025
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Played a pivotal role in cross-departmental initiatives aimed at enhancing service delivery and operational efficiency
- Collaborated directly with QA and Training teams to address skill gaps and optimize onboarding effectiveness
- Introduced performance dashboards that empowered advisors to track and self-correct in real-time
TEAM LEADER
Majorel
05.2021 - 03.2023
- Define monthly target for the team and device a strategy to achieve the goal.
- Proactive in identifying the opportunity area in the program and work towards solution.
- Hand hold and guide the team to achieve the daily, weekly and monthly goal.
- Conducting rigorous performance one on one's with the advisors in team on the target KIPs.
- Creating EWS for advisers and involving ER SOPC where every intervention is required.
- Ensuring the attendance is updated for the teams.
- Taking responsibility for all the aspects of performance management for the program.
- Setting goals expectations.
- Observing coaching counseling recognising and rewarding.
- Act as a mentor and lead by example.
Cabin Crew
Indigo Airlines
05.2019 - 01.2020
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Collaborated with crew and cockpit to maintain seamless flight operations
- Trained to handle turbulence, inflight medical situations, and emergency evacuations
Product Manager (Multifunctional Role)
Dizitize
03.2017 - 06.2018
- Oversaw sales and promotions for Twist (restaurant chain)
- Designed graphics and digital content for KC Creations
- Acted as a social media host and presenter for brand campaigns
- Represented Innobles Smart Solution as a corporate spokesperson
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Coordinated design meetings and decisions with internal departments and teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Maintained positive vendor relations to build strong partnerships.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
Education
BACHELOR OF ARTS -
BHABHA UNIVERSITY
01.2017 - 03.2021
HIGHER SECONDARY - undefined
NIOS
01.2014 - 03.2017
SECONDARY - undefined
CBSE
Skills
- Organizational Skills
- Management Skills
- Constructive Feedback Acceptance
- Teamwork
- Communication Skills
- Professional Commitment
Personal Information
- Date of Birth: 01/01/98
- Gender: Female
Timeline
Team Manager
Admiral Solutions
06.2023 - 01.2025
TEAM LEADER
Majorel
05.2021 - 03.2023
Cabin Crew
Indigo Airlines
05.2019 - 01.2020
Product Manager (Multifunctional Role)
Dizitize
03.2017 - 06.2018
BACHELOR OF ARTS -
BHABHA UNIVERSITY
01.2017 - 03.2021
HIGHER SECONDARY - undefined
NIOS
01.2014 - 03.2017
SECONDARY - undefined
CBSE
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