Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Srishti Gambhir

Gurugram

Summary


SUMMARY


Experienced professional with 4+ years specializing in optimizing business and financial operations. Skilled in process improvement, project management, and problem-solving. Committed to driving continuous operational improvement and fostering team efficiency to achieve organizational objectives.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Genpact
03.2025 - Current
  • Team Handling/ people facing role & Leading 15 to 45 resources and keeping an engaged workforce .
  • Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLAs.
  • Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations
  • Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times .
  • Improved operational efficiency by adopting new technology for inventory management.
  • Enhanced team productivity by streamlining operational processes.

Revenue Assurance & Collection Manager

Sunstone Education Technology Pvt. Ltd. Co.
04.2024 - 03.2025
  • Verified Student payments across multiple Campuses in CRM, aligning transactions with Contractual Agreements.
  • Issuance of invoices to the clients, tracking of timely collections, and ensuring there are no doubtful debts.
  • Conducted daily reconciliation of Cashfree PG transactions, ensuring precision in chargebacks and fee deductions.
  • Identify and analyze the area of Revenue leakage and take proactive actions to mitigate leakage & risk, perform daily operational activities like source PG reconciliation.
  • Initiated and managed the opening of escrow accounts for colleges or current accounts with Standing Instructions, fostering seamless financial transactions.
  • Generated daily bank reconciliation reports to summarize and identify unsettled and settled amounts, ensuring accurate and up-to-date financial records.
  • Managed daily founder's reporting, providing timely and accurate insights into daily collections from various sources to support strategic decision-making.

Operations - Manager

Sunstone Education Technology Pvt. Ltd. Co.
07.2023 - 03.2024
  • Complete Ownership of Sales Operations and managing team of 5 interns building and adjusting their schedules, addressing and resolving queries, training, and onboarding new BDM.
  • Proficiently calculated monthly incentives by evaluating the prior month's performance against targets.
  • Collaborated closely with finance and HR departments to ensure accurate and timely incentive payments, fostering motivation and performance monitoring for all sales employees.
  • Responsible for calculating the payout of the third party also monthly & resolving financial issues for 450 Channel Partners.
  • Proficiently managed end-to-end invoice processing for all channel partners, ensuring accurate and timely payments.
  • Strategically provided advance payments to partners, optimizing cash flow and strengthening business relationships.
  • Ensured strict compliance with financial regulations and company policies, with a track record of error-free transactions.

Operations - Assistant Manager

Sunstone Education Technology Pvt. Ltd. Co.
04.2021 - 06.2023
  • Maintaining & calculating the Monthly, spot, and Referral Incentives of every Internal team, 7 Regions, and 10 State Heads and giving them around with their salary.
  • Managed student financing programs and partnerships with financial institutions to ensure on-time fee payments and provide students with easy access to loans, supporting their education and financial needs.
  • Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals and trained team members.
  • Providing MOUs to Channel Partners for the signing of these agreements with other parties around (1800 Count).
  • Routing leads generated via different channels for the sales team as per business requirements to drive admission across the different States.

Operations - Executive

Healing Lives Solution Pvt. Ltd. Co.
02.2018 - 08.2018
  • Managed planning of daily schedules and operational tasks for the employees to complete.
  • Streamlined operations to consistently deliver on targets and worked for all Fortis hospital branches, Max Hospital, and others in PAN India.
  • Developed short-term and long-term plans to increase operational efficiency and profits.
  • Coordinate all incoming international & domestic inquiries daily and forward them to the international desk through email.
  • Follow up with the international desk for quicker response & reply to the inquiry received from the international desk to the patient/his family through email or to the source of inquiry's concerned person.

Education

MBA -

K.R. Mangalam University
06.2020

B.com (h) - undefined

The NorthCap University
06.2017

Skills

  • Leadership & Team Management
  • Financial Auditing & Reconciliation
  • Cross-Functional Team Leadership
  • Revenue Assurance & Billing
  • Cash Flow Optimization
  • Risk Management & Internal Controls
  • Operations management & coordination
  • CRM Management
  • MS-Office, Word, Excel
  • Decision-making
  • Problem-solving

Accomplishments

  • Successful Audit Completion- Completed an external audit resulting in no findings and a clean audit report.
  • Recognized for Going Extra Mile Award (July 2022 & March 2023).
  • Recognized by management for projects delivering outstanding.
  • Secured 3rd position in Quiz Competition at the time of college Momentum.
  • Certified for participating in the event "EVS PROJECT."
  • Completed a two-week Internship at the University of the West of England, Bristol from London.

Timeline

Assistant Manager

Genpact
03.2025 - Current

Revenue Assurance & Collection Manager

Sunstone Education Technology Pvt. Ltd. Co.
04.2024 - 03.2025

Operations - Manager

Sunstone Education Technology Pvt. Ltd. Co.
07.2023 - 03.2024

Operations - Assistant Manager

Sunstone Education Technology Pvt. Ltd. Co.
04.2021 - 06.2023

Operations - Executive

Healing Lives Solution Pvt. Ltd. Co.
02.2018 - 08.2018

B.com (h) - undefined

The NorthCap University

MBA -

K.R. Mangalam University

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Srishti Gambhir