Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Srishti Gupta

Sr, Representative People Operations
New Delhi

Summary

A results-driven People Operations professional with more than three years of progressive experience in HR administration, onboarding, the I-9 process, background verification, and employee relations. Demonstrated expertise in managing HR workflows through tools like Workday, Emptrust, BMC, Sterling, and Equifax, ensuring seamless documentation, compliance, and onboarding processes.

Adept at resolving complex employee queries, streamlining HR operations, and implementing process improvements that drive efficiency and enhance the employee experience. Skilled in policy implementation, managing end-to-end background checks, and maintaining compliance with legal and company standards.

With a passion for fostering a positive workplace culture and leveraging technology to optimize workflows, I aim to contribute meaningfully to organizational success while continuing to grow within the People Operations domain.

Overview

4
4
years of professional experience
2024
2024
years of post-secondary education
5
5
Certifications

Work History

Sr. Representative People Operations

Concentrix
Gurgaon
03.2024 - Current
  • 𝐇𝐑 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 & 𝐓𝐨𝐨𝐥𝐬: Utilized Workday, RAMCO, and various CNX tools for efficient HR operations.
  • 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Coordinated with new hires and vendors to ensure the completion of pre-requisites before onboarding.
  • Verified identity and employment authorization for the U.S. Hires, ensuring compliance with the mandatory I-9 form.
  • 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 𝐕𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐒𝐜𝐫𝐞𝐞𝐧𝐢𝐧𝐠: Managed and conducted comprehensive background checks, including:
  • Drug screening, Employment & education verification, License & reference checks (using Sterling and Workday)
  • Oversaw the end-to-end background verification process, from candidate invitation to uploading finalized BGV reports on MIS.
  • 𝐃𝐚𝐭𝐚 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Maintained confidential communication with candidates to obtain sensitive documents. Ensured privacy, compliance, and adherence to data protection protocols.
  • 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: Maintained consistent communication with the Talent Acquisition team to ensure timely completion of pre-hire formalities. Proactively engaged with vendors to expedite delayed background verification processes, ensuring timely report delivery to meet organizational timelines.

Customer Support Professional

Concentrix
Gurgaon
12.2021 - 03.2024
  • 𝐌𝐮𝐥𝐭𝐢-𝐂𝐡𝐚𝐧𝐧𝐞𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Proficient in handling Workday and customer inquiries via chat, email and phone, ensuring consistent service quality across all channels.
  • 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐑𝐞𝐬𝐨𝐥𝐚𝐭𝐮𝐢𝐨𝐧: Quickly assess and resolve customer concerns suing proven troubleshooting techniques, ensuring high first-contact resolution rates.
  • 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐧𝐭: Skillfully de-escalate challenging situations during live chat and calls, ensuring smooth transitions to specialized support when necessary.
  • 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 & 𝐓𝐞𝐚𝐦 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Proven ability to mentor and coach junior team members, sharing best practices to elevate overall tea, performance.
  • Actively contribute to team knowledge-sharing, and continuous improvement initiatives.
  • 𝐒𝐲𝐬𝐭𝐞𝐦 & 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Proficient in Concentrix's CRM tools and workflow management systems, ensuring accurate logging, tracking and resolution of customer inquiries.

Education

Master of Business Administration Human Resources - Human Resources Management

Indira Gandhi National Open University

Bachelor of Arts - English Honors

Delhi University

Skills

Customer query and escalation handling

HR operations and shared services

Background verification

Data security

Strong communication and interpersonal skills

CRM and HRIS tools

Conflict management, process improvement and documentations

MS office and data reporting

Relationship building

Project management

Certification

Professional in Human Resources (PHR) - LinkedIn - 2025

Accomplishments

  • Reduced onboarding time by 30% through process improvements
  • Handling over 100 background checks and I-9 forms monthly, with 100% compliance
  • Implemented Emptrust for I-9, improving documentation accuracy
  • Resolved employee queries with a 95% satisfaction rate
  • Improved HR workflows in Workday and processes with artificial intelligence
  • Contributed to zero audit findings in HR compliance reviews

Timeline

Sr. Representative People Operations

Concentrix
03.2024 - Current

Customer Support Professional

Concentrix
12.2021 - 03.2024

Master of Business Administration Human Resources - Human Resources Management

Indira Gandhi National Open University

Bachelor of Arts - English Honors

Delhi University
Srishti GuptaSr, Representative People Operations