Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Srishti Gupta

Sr, Representative People Operations
New Delhi

Summary

A results-driven People Operations professional with more than three years of progressive experience in HR administration, onboarding, the I-9 process, background verification, and employee relations. Demonstrated expertise in managing HR workflows through tools like Workday, Emptrust, BMC, Sterling, and Equifax, ensuring seamless documentation, compliance, and onboarding processes.

Adept at resolving complex employee queries, streamlining HR operations, and implementing process improvements that drive efficiency and enhance the employee experience. Skilled in policy implementation, managing end-to-end background checks, and maintaining compliance with legal and company standards.

With a passion for fostering a positive workplace culture and leveraging technology to optimize workflows, I aim to contribute meaningfully to organizational success while continuing to grow within the People Operations domain.

Overview

4
4
years of professional experience
2024
2024
years of post-secondary education
5
5
Certifications

Work History

Sr. Representative People Operations

Concentrix
Gurgaon
03.2024 - Current
  • ๐‡๐‘ ๐’๐ฒ๐ฌ๐ญ๐ž๐ฆ๐ฌ & ๐“๐จ๐จ๐ฅ๐ฌ: Utilized Workday, RAMCO, and various CNX tools for efficient HR operations.
  • ๐Ž๐ง๐›๐จ๐š๐ซ๐๐ข๐ง๐  & ๐‚๐จ๐ฆ๐ฉ๐ฅ๐ข๐š๐ง๐œ๐ž: Coordinated with new hires and vendors to ensure the completion of pre-requisites before onboarding.
  • Verified identity and employment authorization for the U.S. Hires, ensuring compliance with the mandatory I-9 form.
  • ๐๐š๐œ๐ค๐ ๐ซ๐จ๐ฎ๐ง๐ ๐•๐ž๐ซ๐ข๐Ÿ๐ข๐œ๐š๐ญ๐ข๐จ๐ง & ๐’๐œ๐ซ๐ž๐ž๐ง๐ข๐ง๐ : Managed and conducted comprehensive background checks, including:
  • Drug screening, Employment & education verification, License & reference checks (using Sterling and Workday)
  • Oversaw the end-to-end background verification process, from candidate invitation to uploading finalized BGV reports on MIS.
  • ๐ƒ๐š๐ญ๐š ๐’๐ž๐œ๐ฎ๐ซ๐ข๐ญ๐ฒ & ๐‚๐จ๐ฆ๐ฉ๐ฅ๐ข๐š๐ง๐œ๐ž: Maintained confidential communication with candidates to obtain sensitive documents. Ensured privacy, compliance, and adherence to data protection protocols.
  • ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐จ๐ง & ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ ๐ˆ๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ž๐ฆ๐ž๐ง๐ญ: Maintained consistent communication with the Talent Acquisition team to ensure timely completion of pre-hire formalities. Proactively engaged with vendors to expedite delayed background verification processes, ensuring timely report delivery to meet organizational timelines.

Customer Support Professional

Concentrix
Gurgaon
12.2021 - 03.2024
  • ๐Œ๐ฎ๐ฅ๐ญ๐ข-๐‚๐ก๐š๐ง๐ง๐ž๐ฅ ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: Proficient in handling Workday and customer inquiries via chat, email and phone, ensuring consistent service quality across all channels.
  • ๐„๐Ÿ๐Ÿ๐ข๐œ๐ข๐ž๐ง๐ญ ๐ˆ๐ฌ๐ฌ๐ฎ๐ž ๐‘๐ž๐ฌ๐จ๐ฅ๐š๐ญ๐ฎ๐ข๐จ๐ง: Quickly assess and resolve customer concerns suing proven troubleshooting techniques, ensuring high first-contact resolution rates.
  • ๐„๐ฌ๐œ๐š๐ฅ๐š๐ญ๐ข๐จ๐ง & ๐‚๐จ๐ง๐Ÿ๐ฅ๐ข๐œ๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ง๐ญ: Skillfully de-escalate challenging situations during live chat and calls, ensuring smooth transitions to specialized support when necessary.
  • ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ & ๐“๐ž๐š๐ฆ ๐๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ๐ฆ๐ž๐ง๐ญ: Proven ability to mentor and coach junior team members, sharing best practices to elevate overall tea, performance.
  • Actively contribute to team knowledge-sharing, and continuous improvement initiatives.
  • ๐’๐ฒ๐ฌ๐ญ๐ž๐ฆ & ๐–๐จ๐ซ๐ค๐Ÿ๐ฅ๐จ๐ฐ ๐๐ซ๐จ๐Ÿ๐ข๐œ๐ข๐ž๐ง๐œ๐ฒ: Proficient in Concentrix's CRM tools and workflow management systems, ensuring accurate logging, tracking and resolution of customer inquiries.

Education

Master of Business Administration Human Resources - Human Resources Management

Indira Gandhi National Open University

Bachelor of Arts - English Honors

Delhi University

Skills

Customer query and escalation handling

HR operations and shared services

Background verification

Data security

Strong communication and interpersonal skills

CRM and HRIS tools

Conflict management, process improvement and documentations

MS office and data reporting

Relationship building

Project management

Certification

Professional in Human Resources (PHR) - LinkedIn - 2025

Accomplishments

  • Reduced onboarding time by 30% through process improvements
  • Handling over 100 background checks and I-9 forms monthly, with 100% compliance
  • Implemented Emptrust for I-9, improving documentation accuracy
  • Resolved employee queries with a 95% satisfaction rate
  • Improved HR workflows in Workday and processes with artificial intelligence
  • Contributed to zero audit findings in HR compliance reviews

Timeline

Sr. Representative People Operations

Concentrix
03.2024 - Current

Customer Support Professional

Concentrix
12.2021 - 03.2024

Master of Business Administration Human Resources - Human Resources Management

Indira Gandhi National Open University

Bachelor of Arts - English Honors

Delhi University

Similar Profiles

CREATE PROFILE
Srishti GuptaSr, Representative People Operations