Srishti Gupta

Lodging Partner Associate I → II → III (Promoted through progressive leadership roles)

• Managed end-to-end onboarding of global lodging partners, ensuring seamless technical integrations, automation setup, and platform adoption.
• Acted as the primary customer success contact, building strong relationships and driving ROI through consultative training, SaaS feature adoption, and upselling opportunities.
• Conducted Quarterly Business Reviews (QBRs) with partners, delivering strategic insights, product updates, and data-driven growth recommendations.
• Collaborated cross-functionally with Product, Marketing, and Support teams to resolve complex technical issues, ensuring 100% Partner Resolution Scores and exceeding client satisfaction goals.
• Designed self-service enablement resources and training programs, reducing onboarding time by 30% and increasing partner engagement.
• Spearheaded process improvements to optimize workflows, reducing issue resolution time by 20%.
• Recognized with Best Performer Award (2024) and Customer Advocate Award (2022) for outstanding contributions to partner success and enablement.

• Owned end-to-end SaaS onboarding and integration for 50+ hotel partners across India & Sri Lanka, implementing Channel Management & Distribution tools (RateGain, Staah, Maximojo, etc.).
• Translated client business goals into scalable SaaS solutions, aligning integrations with long-term revenue and growth strategies.
• Leveraged SQL and Tableau to deliver revenue analytics and forecasting dashboards, providing actionable insights for pricing optimization and inventory management.
• Conducted strategic QBRs and stakeholder training sessions, driving adoption of SaaS tools and ensuring smooth change management.
• Strengthened partner retention by delivering personalized support, product education, and upsell recommendations, directly contributing to client revenue growth.