Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Srishti Kalyankar

Srishti Kalyankar

Product Support Lead - Operations
Hyderabad

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Detail-oriented individual with exceptional communication and management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience
20
20
years of post-secondary education
3
3
Certifications

Work History

Global Team Lead - GSC

MatchBox Exchange - Container Logistics
3 2021 - Current
  • Managed stakeholder inquiries and escalations every day
  • Facilitated external stakeholder relationships and delivered demonstrations
  • Monitored systems for improvement opportunities
  • Provided solutions to customer issues, ensuring minimal downtime.
  • Leading transition to new process along with training and development of team.
  • Managed customer and partner onboarding and training.
  • Oversaw day-to-day team operations and tracked performance against FRTs and Time Recordings.
  • Implemented process improvements for customer issues and onboarding
  • Leading calls and presenting the documented lead reports to the stakeholders.

Founder

Septemgenix
05.2020 - 06.2022
  • Septemgenix provides B2B and B2C services, technologically advanced support system and diverse collection of effective marketing services to clients across globe
  • Handle day to day operations of client accounts by delivering them with services that fulfills their goals
  • Imaging, Cataloging, Advertisement Optimization and Account Management.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Monitored key business risks and established risk management procedures.

Amazon Account Manager

House of Ankit
12.2019 - 04.2020
  • Managed major client accounts, generating reports, handling queries, and leading client meetings
  • Managed Amazon FBA setup and ensured account health
  • Conducted keyword research using tools like Helium10 and Viral Launch.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Financial Modeling

Finoptions Institute
07.2019 - 11.2019
  • While pursuing financial modeling course, worked as freelancer in creating business modules
  • Provided freelancing support to Tax filers.

Tax Analyst

Deloitte
11.2016 - 11.2018
  • Preparation and Review of US Income tax return for US and non US individuals
  • Preparation of U.S
  • Departing Alien Income Tax Return
  • Form 1040-C for non US Citizens leaving US current year
  • Calculating the Tax Equalization which is the settlement amount between the employer and the employee when the employee goes on assignment from US to other countries.

Remediation Analyst

Deloitte
11.2016 - 11.2018
  • Performing Customer Due Diligence for a leading multinational Bank in US
  • Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory and KYC requirements
  • Analyze risk associated with the client from a technical perspective.

Research Analyst Forex and Comex

CapitalVia
02.2015 - 09.2016
  • Performing the fundamental and technical analysis of the Singapore and Malaysian equity market, Currency and Commodity Market
  • Generating daily Research Reports (fundamental & technical) and blogs for currency and commodity market
  • Handling customer's queries and educating them with day-to-day market conditions.

International Research Associate

Azure Knowledge Corporation
06.2014 - 01.2015
  • Interacting with the Qualified Business Professionals on various subjects with respect to obtaining the most accurate and reliable data and insights from them on current and future phases of the industries
  • Data Sourcing & Data Analysis.

Lead Research Analyst

QnA International
03.2014 - 06.2014
  • Sourced qualified business professionals for government summits in the Middle East.
  • Created and maintained database to store research data.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

Education

Master of Business Administration (M.B.A.) - Accounting and Finance, Marketing

Devi Ahilya Vishwavidyalaya
Indore, India
01.2012 - 04.2014

Bachelor's Degree - Finance, General

Devi Ahilya Vishwavidyalaya
Indore, India
01.2009 - 04.2012

High School -

Queens' College
Indore, India
01.1995 - 04.2009

Skills

    Operations Management

    Customer Support

    Client Onboarding

    International Logistics

    Data Analytics

    Cross-functional Team Leadership

    Stakeholder Management

    CRM software expertise

    Enterprise Software

    Documentation and Presentation

    Power BI Integration

    Resource Planning and Allocation

Certification

Digital Marketing, LL5 W4M RCG

Timeline

Founder

Septemgenix
05.2020 - 06.2022

Amazon Account Manager

House of Ankit
12.2019 - 04.2020

Financial Modeling

Finoptions Institute
07.2019 - 11.2019

Tax Analyst

Deloitte
11.2016 - 11.2018

Remediation Analyst

Deloitte
11.2016 - 11.2018

Research Analyst Forex and Comex

CapitalVia
02.2015 - 09.2016

International Research Associate

Azure Knowledge Corporation
06.2014 - 01.2015

Lead Research Analyst

QnA International
03.2014 - 06.2014

Master of Business Administration (M.B.A.) - Accounting and Finance, Marketing

Devi Ahilya Vishwavidyalaya
01.2012 - 04.2014

Bachelor's Degree - Finance, General

Devi Ahilya Vishwavidyalaya
01.2009 - 04.2012

High School -

Queens' College
01.1995 - 04.2009

Global Team Lead - GSC

MatchBox Exchange - Container Logistics
3 2021 - Current
Digital Marketing, LL5 W4M RCG
Amazon Trained Ecommerce Specialist - Amazon, 04/01/20, 04/01/21
Google Ads (AdWords) Essential Training - LinkedIn
Srishti KalyankarProduct Support Lead - Operations