Srishti Kalyankar
Product Support Lead - Operations
Hyderabad
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Detail-oriented individual with exceptional communication and management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
20
20
years of post-secondary education
3
3
Certifications
Work History
Global Team Lead - GSC
MatchBox Exchange - Container Logistics
3 2021 - Current
- Managed stakeholder inquiries and escalations every day
- Facilitated external stakeholder relationships and delivered demonstrations
- Monitored systems for improvement opportunities
- Provided solutions to customer issues, ensuring minimal downtime.
- Leading transition to new process along with training and development of team.
- Managed customer and partner onboarding and training.
- Oversaw day-to-day team operations and tracked performance against FRTs and Time Recordings.
- Implemented process improvements for customer issues and onboarding
- Leading calls and presenting the documented lead reports to the stakeholders.
Founder
Septemgenix
2020.05 - 2022.06
- Septemgenix provides B2B and B2C services, technologically advanced support system and diverse collection of effective marketing services to clients across globe
- Handle day to day operations of client accounts by delivering them with services that fulfills their goals
- Imaging, Cataloging, Advertisement Optimization and Account Management.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Monitored key business risks and established risk management procedures.
Amazon Account Manager
House of Ankit
2019.12 - 2020.04
- Managed major client accounts, generating reports, handling queries, and leading client meetings
- Managed Amazon FBA setup and ensured account health
- Conducted keyword research using tools like Helium10 and Viral Launch.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Financial Modeling
Finoptions Institute
2019.07 - 2019.11
- While pursuing financial modeling course, worked as freelancer in creating business modules
- Provided freelancing support to Tax filers.
Tax Analyst
Deloitte
2016.11 - 2018.11
- Preparation and Review of US Income tax return for US and non US individuals
- Preparation of U.S
- Departing Alien Income Tax Return
- Form 1040-C for non US Citizens leaving US current year
- Calculating the Tax Equalization which is the settlement amount between the employer and the employee when the employee goes on assignment from US to other countries.
Remediation Analyst
Deloitte
2016.11 - 2018.11
- Performing Customer Due Diligence for a leading multinational Bank in US
- Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory and KYC requirements
- Analyze risk associated with the client from a technical perspective.
Research Analyst Forex and Comex
CapitalVia
2015.02 - 2016.09
- Performing the fundamental and technical analysis of the Singapore and Malaysian equity market, Currency and Commodity Market
- Generating daily Research Reports (fundamental & technical) and blogs for currency and commodity market
- Handling customer's queries and educating them with day-to-day market conditions.
International Research Associate
Azure Knowledge Corporation
2014.06 - 2015.01
- Interacting with the Qualified Business Professionals on various subjects with respect to obtaining the most accurate and reliable data and insights from them on current and future phases of the industries
- Data Sourcing & Data Analysis.
Lead Research Analyst
QnA International
2014.03 - 2014.06
- Sourced qualified business professionals for government summits in the Middle East.
- Created and maintained database to store research data.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Education
Master of Business Administration (M.B.A.) - Accounting and Finance, Marketing
Devi Ahilya Vishwavidyalaya
Indore, India 2012.01 - 2014.04
Bachelor's Degree - Finance, General
Devi Ahilya Vishwavidyalaya
Indore, India 2009.01 - 2012.04
High School -
Queens' College
Indore, India 1995.01 - 2009.04
Skills
Operations Management
Customer Support
Client Onboarding
International Logistics
Data Analytics
Cross-functional Team Leadership
Stakeholder Management
CRM software expertise
Enterprise Software
Documentation and Presentation
Power BI Integration
Resource Planning and Allocation
Certification
Digital Marketing, LL5 W4M RCG
Timeline
Founder
Septemgenix
2020.05 - 2022.06
Amazon Account Manager
House of Ankit
2019.12 - 2020.04
Financial Modeling
Finoptions Institute
2019.07 - 2019.11
Tax Analyst
Deloitte
2016.11 - 2018.11
Remediation Analyst
Deloitte
2016.11 - 2018.11
Research Analyst Forex and Comex
CapitalVia
2015.02 - 2016.09
International Research Associate
Azure Knowledge Corporation
2014.06 - 2015.01
Lead Research Analyst
QnA International
2014.03 - 2014.06
Master of Business Administration (M.B.A.) - Accounting and Finance, Marketing
Devi Ahilya Vishwavidyalaya
2012.01 - 2014.04
Bachelor's Degree - Finance, General
Devi Ahilya Vishwavidyalaya
2009.01 - 2012.04
High School -
Queens' College
1995.01 - 2009.04
Global Team Lead - GSC
MatchBox Exchange - Container Logistics
3 2021 - Current
Digital Marketing, LL5 W4M RCG
Amazon Trained Ecommerce Specialist - Amazon, 04/01/20, 04/01/21
Google Ads (AdWords) Essential Training - LinkedIn
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