Summary
Overview
Work History
Education
Skills
Websites
Certification
Technical Skills
Shift Flexibility
Timeline
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Srishti Majumdar

Clinical Support | Customer Service Specialist
Delhi

Summary

Customer Service & Operations Professional with a background in Biotechnology and experience in lab analysis and client support. Skilled in resolving queries, managing data, and ensuring compliance using CRM tools in fast-paced environments. Proficient in RT-PCR, LIMS, and documentation. Seeking to apply analytical and problem-solving skills in a dynamic support role.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Care Assistant

St. Francis Nursing Home
Glasgow
09.2023 - 05.2025
  • Provided compassionate care to 40 Dementia residents, assisting with daily needs, medication management, and emotional counselling and support
  • Maintained detailed health records, adhering to strict healthcare compliance protocols.
  • Developed strong problem-solving and communication skills by handling sensitive situations with empathy.

Customer Service & Financial Support Associate

Capita & Capquest (Intrum)
Glasgow
01.2023 - 08.2023
  • Handled inbound customer queries and complaints for Lloyds Banking Group, ensuring resolution within defined SLAs.
  • Assisted 15–20 customers daily with banking and financial concerns, including payment processing and account management.
  • Supported fraud detection and prevention efforts, escalating suspicious activity while maintaining regulatory compliance.
  • Used in-house CRM tools to log interactions, resolve service issues, and ensure accurate customer records.
  • Collaborated with internal teams for smooth communication and consistent service delivery.

Laboratory Analyst & Team Leader

Randox Laboratories
Edinburgh
01.2022 - 11.2022
  • Led a team of 6 analysts, ensuring efficient workflows and compliance with ISO/IEC 17025 & 15189 standards.
  • Managed high-volume data entry and reporting, demonstrating analytical and quality control skills.
  • Managed LIMS for sample tracking, result entry, and quality control documentation.
  • Supported quality assurance through IQC/EQA procedures and trend reviews of test accuracy.

Education

MSc - Biotechnology

University of Glasgow
Glasgow, UK
01.2020 - 01.2022

PG Diploma - Bioinformatics

Jamia Hamdard University
Delhi, India
01.2019 - 01.2020

BSc - Life Sciences

Delhi University
Delhi, India
01.2016 - 01.2019

Skills

  • Customer Operations & CRM Tools: Internal CRM Systems (Capita, Capquest), Customer Query Handling, Service Resolution, Case Documentation

  • Service Excellence

  • Stakeholder Collaboration

  • Multitasking, Analytical Thinking & Decision-Making

  • Compliance & Regulatory Adherence

  • Fraud Detection

  • Risk Management

  • Knowledge of GMP, GLP, ISO 17025 & IEC 15189 standards

  • Technical & Data Management: MS Office, LIMS (Laboratory Information Management System)

Certification

GMP & Quality Assurance, Clinical Research & Pharmacovigilance

Technical Skills

  • MS Word
  • Excel
  • Powerpoint
  • Data Analysis

Shift Flexibility

Available for 24/7 shift environment, work from office, hybrid, work from home shifts.

Timeline

Care Assistant

St. Francis Nursing Home
09.2023 - 05.2025

Customer Service & Financial Support Associate

Capita & Capquest (Intrum)
01.2023 - 08.2023

Laboratory Analyst & Team Leader

Randox Laboratories
01.2022 - 11.2022

MSc - Biotechnology

University of Glasgow
01.2020 - 01.2022

PG Diploma - Bioinformatics

Jamia Hamdard University
01.2019 - 01.2020

BSc - Life Sciences

Delhi University
01.2016 - 01.2019

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Srishti MajumdarClinical Support | Customer Service Specialist