Srishti Monga
New Delhi
Summary
Experienced Technical Account Manager with over 6 years of expertise in driving customer satisfaction, retention, and revenue growth. Proven success in managing and expanding accounts, enhancing client relationships, and onboarding new brands. Adept at troubleshooting technical issues, reducing support tickets, and leading strategic expansion efforts. Skilled in project management, customer onboarding, and product implementation. My background in sales and customer success enables me to support clients in achieving their goals while driving business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Zycus
03.2023 - 12.2024
- Boosted customer adoption rates across diverse industries, including retail, automotive, and food services—successfully driving engagement for clients such as Lowe’s, Porsche Cars North America, and Selecta AG.
- Slashed support ticket volume through proactive enablement strategies and tailored onboarding experiences.
- Elevated Net Promoter Scores (NPS) via targeted Customer Satisfaction Index (CSI) surveys and feedback loops.
- Masterminded impactful Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to align client goals with product value.
- Led a dynamic team of procurement analysts, fostering collaboration and continuous improvement across global accounts.
- Nailed renewals and upsells by identifying growth opportunities and delivering measurable ROI.
- Champion of customer advocacy—translating client success into powerful case studies and referenceable wins.
- Collaborated seamlessly with cross-functional teams including Product, Engineering, and Sales to ensure end-to-end customer satisfaction.
Customer Success Account Manager
Adobe
09.2022 - 02.2023
- -Managed mid-market accounts in the Digital Media business, overseeing the Adobe portfolio and driving up-selling/cross-selling initiatives.
- -Developed and executed strategies to enhance customer satisfaction and retention.
Account Development Manager
Adobe
09.2021 - 08.2022
- -Prospected new accounts by identifying and reaching out to potential clients to build a strong pipeline.
- -Created Sales Accepted Leads (SALs) by qualifying leads for the sales team, ensuring they met key criteria.
Key Account Manager
Franchise India
10.2020 - 09.2021
- Acquired new brands: Onboarded and integrated diverse brands into the Franchise India network, including prominent retail clients such as TTK Prestige (kitchen appliances) and Siyaram’s Silk Mills (fashion & textiles), ensuring seamless alignment with franchise models.
- Identified expansion opportunities: Discovered up-selling and cross-selling potential within existing accounts, driving revenue growth and deeper brand engagement.
- Focused on major acquisitions: Led strategic efforts to acquire high-impact brands, expanding the company’s portfolio across retail, FMCG, and lifestyle sectors.
Account Manager
Times Internet - Dineout
06.2018 - 10.2020
- -Integrated new restaurants into the Dineout network, enriching its diversity. #
- -Successfully marketed and sold SaaS solutions, including Torqus POS and Inresto Dineout for table management, along with associated web services.
- -Spearheaded business development in key Indian cities such as Delhi, Gurgaon, Noida, Jaipur, Chandigarh, and Ludhiana, contributing significantly to Dineout's expansion.
Education
Executive Master of Business Administration -
Narsee Monjee Institute of Management Studies
01.2025
BBA - undefined
Maharaja Surajmal Institute, GGSIPU
01.2018
Intermediate/12th grade - undefined
Presentation Convent Sr. Secondary School, CBSE
01.2015
Skills
- Effective Time Management
- Communication Skills
- Customer Service
- Project Management
- Account Management
- Problem-solving
Certification
- Sales: Customer Success LinkedIn
- Issued 2021-05
- Business Fundamentals for Customer Success Managers LinkedIn
- Issued 2022-11
Timeline
Technical Account Manager
Zycus
03.2023 - 12.2024
Customer Success Account Manager
Adobe
09.2022 - 02.2023
Account Development Manager
Adobe
09.2021 - 08.2022
Key Account Manager
Franchise India
10.2020 - 09.2021
Account Manager
Times Internet - Dineout
06.2018 - 10.2020
BBA - undefined
Maharaja Surajmal Institute, GGSIPU
Intermediate/12th grade - undefined
Presentation Convent Sr. Secondary School, CBSE
Executive Master of Business Administration -
Narsee Monjee Institute of Management Studies
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