Srishti Rana
Hyderabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
V3 Kathan Industrial Solutions Pvt Ltd
Rudrapur
03.2023 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and updated databases to handle customer data.
- Conducted tests to identify issues and make necessary modifications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
Resolve user support tickets. - Identify and gather requirements from users and stakeholders.
- Support team members and monitor user adoption of Salesforce tools in our organization.
- Provide ongoing user training and create training materials as needed
- Managed time efficiently in order to complete all tasks within deadlines.
Software Tester
Vcare Call Centers India Pvt Ltd
Noida
03.2021 - 12.2022
- Maintains multiple user profiles, role hierarchy, security, and sharing rules, and other Salesforce.com out-of-the-box access features.
- Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.
- Maintain and customize all aspects of Salesforce platform including objects, fields, layouts, security, reporting, validation rules, workflows, data manipulation and migration
- Conduct QA Tests on changes to Salesforce.com deployment including managing multiple sandbox instances
- Possessing excellent product knowledge to enhance testing.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Wrote and submitted reports to highlight factors relating to software testing for design improvement.
- Analyzed user stories to communicate product feature and gain understanding of user preferences and functionality.
- Troubleshot software to debug errors and discrepancies, establishing less disruptions.
- Examined software requirements to process test scenarios, evaluating outcomes.
- Discussed issues and proposed solutions with management to apply quality control measures.
- Contributed to design reviews by providing valuable input and resolutions.
- Applied quality engineering principles throughout agile product lifecycle to properly plan, manage and execute work.
- Recorded quality assurance activities to maintain accurate documentation and manage quality of system.
- Performed system, integration and regression testing on software to define specifications, expose defects.
Client Service Representative
Vcare Call Centers India Pvt Ltd
Noida
03.2014 - 01.2020
- Responded to customer calls and emails to answer questions about products and services.
- Managed master calendar by scheduling and confirming appointments.
- Coordinated with Development team to resolve service problems and boost client satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs
- Communicated with clients regarding account services, statements, and balances
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
Education
Bachelor of Computer Applications - Software Engineering
Calorx Teachers' University
Ahmedabad, GJDiploma of Higher Education - Diploma in CSE
Calrox Teacher's University
Ahmedabad, GJSkills
- Ul>
- Salesforce CRM
- Agile Development
- Systems Administration
- Manual Testing
- API Testing
- P>Cross-platform Testing
- Database Testing
- Test Planning and Coordination
- Dashboard Creation
- Account Management
- Escalation Management
- Client Support
- CRM Software
- Customer Support
Certification
- Salesforce Certified Administrator(201)
- Certified ScrumMaster®
Languages
- English
- Hindi
- French
Timeline
Salesforce Administrator
V3 Kathan Industrial Solutions Pvt Ltd
03.2023 - Current
Software Tester
Vcare Call Centers India Pvt Ltd
03.2021 - 12.2022
Client Service Representative
Vcare Call Centers India Pvt Ltd
03.2014 - 01.2020
Bachelor of Computer Applications - Software Engineering
Calorx Teachers' University
Diploma of Higher Education - Diploma in CSE
Calrox Teacher's University
- Salesforce Certified Administrator(201)
- Certified ScrumMaster®
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