Srishti Rautela
Pune,MH
Summary
Results-driven HR Operations professional with 11+ years of experience in Workday, HRIS, and global workforce management. Expertise in position and requisition management, stakeholder engagement, and process optimization. Proven ability to enhance data accuracy, streamline workflows, and improve employee experience in fast-paced, global environments.
Overview
13
13
years of professional experience
Work History
Senior Specialist – HR Services / People Operations
Mastercard
Pune, India
08.2021 - Current
- Conduct ongoing reviews and manage global position and requisition data in Workday to ensure accuracy and completeness.
- Validate details and input accurate flex and compensation information to facilitate smooth progression through the approval workflow.
- Partner with People Managers to review newly created positions and requisitions, ensuring compliance and accuracy within defined SLAs.
- Support People Managers and People Business Partners in processing internal career moves.
- Collaborate with stakeholders across People & Capability, Finance, and Legal to maintain compliance with organizational programs.
- Respond promptly to customer emails, cases and team inquiries, aiming for resolution at first contact.
- Maintain accurate position data by regularly updating position restrictions in Workday.
- Partners with internal teams (ASKPS, NHS, Total Rewards, Analytics, and P&C) gather information and drive work to completion.
- Provide guidance and education to People Managers and leadership on queries related to positions and requisitions.
- Escalate complex, in-scope cases with complete documentation, ensuring follow-through until resolution.
- Identify opportunities to enhance the employee experience and, with guidance, collaborate with management to implement innovative and sustainable solutions.
- Serve as SME for the team, offering advanced technical support through research, analysis, and resolution of complex issues.
- Work collaboratively with project leaders and teams to drive process improvements and enhancements
- Provide support to the Manager in preparing reports and conducting data analysis as needed
People Operation Associate Senior
FIS Global
Pune
12.2015 - 08.2021
- Aid with Workday related queries— Working on the modules such as Leave/ Absence management, Organization Management, Talent Development, Learning and Development, and Performance Management.
- Perform administrative support duties for the human resources information systems (HRIS)
- Track and route Incidents and requests tickets using CMS tool (Case Management System)
- Support employees with various aspects of HR Technology Support, Workflow Support & Escalation
- Generating reports for the stakeholders by providing them the Stats on Weekly/Monthly basis – Workday Reporting
- Work on Time off Liability Report pulling the data from Workday.
- Managing the Payroll queries related to US, APAC and India (ADP Payroll)
- Oversee benefits queries globally.
- Supporting Skill port/WeLearn when required by evaluating the courses and aiding employees for the single sign on and issues with the online courses.
- Work closely with Tier 2 and Tier 3 teams.
Senior Technical Support Executive – Telstra (Client)
Infosys Ltd.
Pune
04.2014 - 12.2015
- Arranging video and audio conference product services globally for the clients.
- Dealing with the client on calls and helping them as per their requirement. Also provide bridging connection facilities between two private sites via IP/ISDN gateways.
- Dealing with Emails/calls on daily basis and revert them with the SLA.
- Accepting the bookings via emails and arranging conferences as per the client requirement.
- Additionally, sending the invoices generated by the financial departments for the bookings done.
- All the bookings are done on ESP tool.
- Preparing monthly and weekly target reports and sharing with the onshore team.
- Taking updates from the affiliates and provide those details to the clients so that they can book the rooms accordingly.
Trainee Software Tester
IRIS (Indian Research Infotech Services)
Pune
04.2013 - 10.2013
- Experience in Manual Testing for Web applications and Client server applications.
- Highly experience in Functional Testing, Regression Testing, Retesting and UI Testing.
- Good exposure and better understanding of various stages in Software Development Life Cycle (SDLC).
- Ability to check/measure the testing progress, generate and present detailed and summarized status reports to higher management.
Education
Bachelor of Engineering - I.T
RGPV University
01-2011
H.S.C - undefined
CBSE
01-2007
S.S.C - undefined
CBSE
01-2005
Skills
- Workday HCM and Position Management
- Global HR Operations and HR Shared Services
- Stakeholder & Cross-functional Collaboration
- Data Analysis & Reporting
- Process Improvement & Compliance
- MS Excel, MS PowerPoint, Manual Testing, Workday Modules and Technical Support
- Problem solving
- Flexibility
- Time Management
- Critical Thinking
- Go getter attitude
- Believe strongly in teamwork
Languages
English and Hindi
Personal Details
- Date of Birth: 15th April 1989
- Gender: Female
- Nationality: Indian
Timeline
Senior Specialist – HR Services / People Operations
Mastercard
08.2021 - Current
People Operation Associate Senior
FIS Global
12.2015 - 08.2021
Senior Technical Support Executive – Telstra (Client)
Infosys Ltd.
04.2014 - 12.2015
Trainee Software Tester
IRIS (Indian Research Infotech Services)
04.2013 - 10.2013
S.S.C - undefined
CBSE
H.S.C - undefined
CBSE
Bachelor of Engineering - I.T
RGPV University