Srishti Sharma

• Annual Enrollment for Pepsico and Morgan Stanley:

Actively enrolling employees of Pepsico and Morgan Stanley and their dependents during open enrollment for electing and updating their health insurance, life insurance, retirement plans, COBRA enrollments or electing benefits for the first time

• Health and Welfare Inquiries:

Resolving customer inquiries regarding the enrollments of active, retired, separated and COBRA participants with complete information and details regarding plans and provisions, premium costs, carrier timings , document verification and electing beneficiaries, resulting in increased loyalty and satisfaction

• Payroll Inquiries:

Addressing employee queries related to their weekly and bi-weekly pay cycles, W-2 forms, timekeeping/entry, tax filings, setting up direct deposit, reissuing paper checks, and explaining overpayments and deductions on their paychecks.

• CAM Appeal Outbound:

Successful outreach made to employees informing appeal approvals with supporting documents to implement changes to their benefits during mid-year

• Billing Information and transactions:

Facilitating and explaining billing cycles to employees and effective handling of payment transactions ensuring confidentiality and security of sensitive banking and personal information

• On Floor Support and Guidance:

Leading and collaborating with newly trained batches to provide end-to-end chat and on-floor support inregards to domain related queries and resolving complex cases