Srishti Singh
Cabin Crew
Bangalore
Summary
A hardworking lady looking forward to improving my skills within a motivating and competitive working experience and thereby contributing the company with proficiency and excellence. A good team player of the group and has ability to adopt quickly and cope with the changes to a new environment. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Senior Cabin Crew
Indigo Airlines
Bangalore
08.2017 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Senior Analyst
Convergys India Pvt Ltd
01.2016 - 07.2017
- Discovered root causes of problems and identified appropriate solutions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Analyzed unstructured information to derive key insights.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
Customer Service Representative
24[7]
Bangalore
09.2013 - 11.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Aditya Birla Minacs Worldwide Ltd
07.2012 - 08.2013
- Responsible for all the task
- Maintain courtesy and good services towards the customer’s and passengers
- Flexible to understand when to follow directions and when to lead
- Easily establishes rapport with clients and crew
Education
BBM (Bachelor of Business Management) -
Dayanand Sagar Institute of Technology
Bangalore 01.2009 - 01.2012
Skills
- Aircrew flight equipment management
Timeline
Senior Cabin Crew
Indigo Airlines
08.2017 - Current
Senior Analyst
Convergys India Pvt Ltd
01.2016 - 07.2017
Customer Service Representative
24[7]
09.2013 - 11.2015
Customer Service Associate
Aditya Birla Minacs Worldwide Ltd
07.2012 - 08.2013
BBM (Bachelor of Business Management) -
Dayanand Sagar Institute of Technology
01.2009 - 01.2012
Similar Profiles
Shiwani ChettriShiwani Chettri
Cabin Crew Member at Indigo AirlinesCabin Crew Member at Indigo Airlines
Keflyn NingthoujamKeflyn Ningthoujam
Cabin Crew Member at Indigo airlinesCabin Crew Member at Indigo airlines
Sonali VermaSonali Verma
Program Manager at Indigo AirlinesProgram Manager at Indigo Airlines
CAPTAIN VRUSHALIKA MOTARIYACAPTAIN VRUSHALIKA MOTARIYA
Senior First Officer at INDIGO AIRLINESSenior First Officer at INDIGO AIRLINES
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.