Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Srishti Srivastava

Chief of Staff
Gurgaon

Summary

Results-oriented and strategic Chief of Staff with 1.5 years of experience driving operational excellence, strategic planning, and execution at the executive level. Adept at providing high-level decision support, leading cross-functional teams, and managing key stakeholder relationships to achieve organizational goals. Known for optimizing processes, implementing operational efficiencies, and fostering clear communication across all levels of the organization.

With 7.5 years of experience in inside sales, I bring a deep understanding of customer needs, market trends, and how to align teams towards achieving revenue and growth targets. My background in sales equips me with strong communication, negotiation, and relationship-building skills, which I leverage to manage strategic initiatives, facilitate change, and support executive leadership. Passionate about driving high-impact projects, scaling operations, and leading with a results-driven approach to support business growth and organizational transformation.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Chief of Staff

Oikos ventures Pvt.Ltd
Gurgaon
01.2024 - Current
  • Strategic Planning & Execution: Partnered with the CEO and senior leadership to develop and execute long-term business strategies, driving alignment across key departments and ensuring company-wide objectives were met.
  • Project Management: Led cross-functional teams in the execution of critical initiatives, including product launches, organizational restructuring, and resource optimization, delivering projects on time and within budget.
  • Decision Support: Provided data-driven insights and strategic recommendations to support executive decision-making, enhancing operational performance and guiding key business decisions.
  • Operational Excellence: Implemented process improvements and efficiency measures that reduced costs and improved productivity across departments, contributing to a [X%] increase in operational efficiency.
  • Stakeholder Management: Fostered strong relationships with internal and external stakeholders, including investors, department heads, and key partners, ensuring alignment on business goals and initiatives.
  • Meeting & Communication Cadence: Established and maintained a regular cadence for executive team meetings, ensuring clear communication of company goals, progress, and performance metrics, which improved team alignment and transparency.
  • Go-to-Market (GTM) Strategy: Collaborated with marketing, sales, and product teams to develop and execute go-to-market strategies for new product offerings, driving 10% increase in market share/revenue.
  • Startup Operations: Spearheaded operational initiatives to scale company operations, optimizing workflows, establishing best practices, and supporting the growth of the startup.
  • Cross-functional Leadership: Coordinated across departments (HR, Product, Marketing, Finance) to ensure alignment and support the effective execution of strategic goals.

Manager Sales

GUS Global Services India
Gurgaon
02.2021 - 10.2023
  • Accomplished Sales Manager with 8+ years of experience in educational technology sales.
  • Demonstrated ability to lead and motivate sales teams, consistently exceeding revenue targets.
  • Proven track record of developing and implementing successful sales strategies.
  • Strong understanding of different industry, technology solutions, and market trends.
  • Excellent communication and relationship-building skills with clients, partners, and internal teams.
  • Led team of 25 inside sales representatives, consistently exceeding quarterly and annual revenue targets by average of 30%.
  • Implemented sales training programs that improved team's product knowledge, objection handling, and closing techniques.
  • Collaborated with marketing team to create and launch successful sales campaigns resulting in 25% boost in lead generation.
  • Managed key client accounts, nurturing relationships and ensuring customer satisfaction.
  • Consistently ranked as top-performing sales representative, achieving 120% of annual sales quota.
  • Drove cross-selling initiative that increased adoption of additional solutions among existing clients, resulting in 15% increase in upsell revenue.
  • Effectively utilized CRM tools to track leads, manage sales pipelines, and improve sales process.
  • Provided product demonstrations and conducted presentations to prospective clients.
  • Cultivated and maintained strong relationships with educational institutions, K-12 schools, and higher education organizations.

Service Advisor

BA 'British Airways
Gurgaon
04.2018 - 06.2020
  • Dedicated Travel Sales Consultant with over 2 years of experience in travel industry, consistently meeting and exceeding sales targets.
  • Consistently met and exceeded monthly sales targets, achieving average of 120% of set goals.
  • Proven track record of providing personalized travel solutions that meet clients' needs and expectations.
  • In-depth knowledge of various travel destinations, accommodations, transportation, and industry trends.
  • Strong communication and negotiation skills, ensuring high levels of customer satisfaction and repeat business.
  • Proficient in sales strategies, CRM systems, and customer service practices within travel sector.
  • Drive sales revenue by providing expert guidance and recommendations for travel itineraries, accommodations, and activities, resulting in 25% increase in sales within first year.
  • Develop and maintain strong relationships with clients, understanding their travel preferences to provide tailored travel packages and solutions.
  • Utilize CRM systems to manage client databases, track sales leads, and follow up on inquiries to maximize conversion rates.

Process Associate

OPK Infotech
Gurgaon
01.2017 - 12.2017
  • Generated revenue by cold calling customers across globe.
  • Consistently met and exceeded monthly sales targets, achieving average of 120% of set goals.
  • 130% sales target met every Quarter/Year.
  • Drive sales revenue by providing expert guidance and recommendations for travel itineraries, accommodations, and activities, resulting in 25% increase in sales within first year.
  • Answered customers' questions regarding products, prices, and availability.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Technical Sales Associate

Iyogi Technical Services
Noida
02.2015 - 11.2016
  • Exceeded quarterly sales targets by 20% through in-depth product knowledge and effective communication of technical features and benefits.
  • Established and maintained relationships with key accounts, resulting in significant increase in recurring sales.
  • Lead technical sales team, consistently surpassing sales goals by 25% through implementation of targeted sales strategies and client-focused solutions.
  • Identify client needs and provide technical product demonstrations and presentations, resulting in 30% increase in client acquisition.
  • Collaborate with product development team to relay customer feedback for product improvement and innovation.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Coordinate with marketing teams to create technical content and sales collateral to support sales process.

Education

BTECH - Chemical Engineering

MIET
Meerut
05.2008 - 05.2012

Skills

  • Strategic Thinking & Planning

  • Project Management

  • Operational Excellence

  • Decision Support & Analytical Skills

  • Leadership & Influence

  • Communication & Presentation Skills

  • Stakeholder Management

  • Change Management

  • Execution & Delivery

  • Crisis Management

  • GTM Strategy & Execution

Certification

Certified Professional Salesperson (CPSP), 04/01/18

Accomplishments

  • Promoted in 1 year at Global University Systems for overachieving targets by 130%.
  • Sales Champion for all 4 quarters 2021, 2022, and 2023.
  • Received the Captain Marvel Award twice at British Airways for achieving the highest number/revenue in sales champion for all 4 quarters in 2018 and 2019.
  • Received Shining Star award for Q3 and Q4 at OPK Infotech.

Timeline

Chief of Staff

Oikos ventures Pvt.Ltd
01.2024 - Current

Manager Sales

GUS Global Services India
02.2021 - 10.2023

Service Advisor

BA 'British Airways
04.2018 - 06.2020

Process Associate

OPK Infotech
01.2017 - 12.2017

Technical Sales Associate

Iyogi Technical Services
02.2015 - 11.2016

BTECH - Chemical Engineering

MIET
05.2008 - 05.2012

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Srishti SrivastavaChief of Staff