Srishti Thakur
Summary
Dynamic customer service executive with 18 months at AirIndia Sats, adept at enhancing client satisfaction through effective complaint handling and staff training. Proven ability to analyze feedback for service improvement and collaborate cross-functionally, ensuring superior service delivery. Skilled in technical support and committed to fostering team collaboration for optimal results.
Overview
2026
2026
years of professional experience
Work History
Customers Service Executive In Aviation
AirIndia Sats
01.2024 - Current
- 18 months of customer service experience in aviation.
- Identified opportunities for process improvement to enhance customer experience.
- Trained staff on proper service techniques for interacting with customers.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Developed a comprehensive understanding of the organization's products and services.
- Resolved escalated issues involving customers who were dissatisfied with their experience.
- Collaborated with cross-functional teams such as sales, operations and finance to deliver superior service levels.
- Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
- Managed incoming calls from customers seeking assistance or information about services offered.
Inbound Process
Ienergizer
- 08 Months Experience as a Inbound Process
Education
BCA - Computer Applications Development
Amity University
06-2028
12 th class -
01.2021
Diploma - computer science
01.2017
10 th class -
01.2016
Skills
- Customer service skills
- sensitivity and understanding
- To enjoy working with other people
- Team collaboration
- Problem solving
- Staff training
- Complaint handling
- The ability to remain calm in emergencies or when dealing with difficult passengers
- Technical support
- Cross-functional coordination
- Client retention strategies
- Customer consulting
Hobbies and Interests
Traveling, Workout, Photography
Disclaimer
I hereby declare that all the above statements are furnished by me is true and correct to the best of my knowledge and belief. Signature Srishti Thakur
Languages
Hindi, Punjabi, English
ROLE AND RESPONSIBILITIES CARRIED
- Empathy and patience
- Creative thinking and problem solving
- Resolve customer complaints and issues promptly and effectively.
- Ability to handle high-pressure situations and multitask.
Timeline
Customers Service Executive In Aviation
AirIndia Sats
01.2024 - Current
Inbound Process
Ienergizer
BCA - Computer Applications Development
Amity University
12 th class -
Diploma - computer science
10 th class -
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