Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Timeline
Generic

Srishty Jain

Hyderabad

Summary

  • Business Analysis Gap Analysis Requirement Gathering Implementation Training & Mentoring Release Management Feasibility Analysis Project Management User Acceptance Testing
  • Over 8 years of experience including nearly 3 years in Implementation, Requirement gathering & documentation, successful in transforming business automation needs into specification of functional requirements and offering solutions in an efficient and cost-effective manner.
  • Creative and results-driven professional with expertise in understanding client needs, translating them into functional specs, and custom designing solutions according to standard guidelines.
  • Acting as a liaison between the IT department and internal business units, external clients, regarding solution analysis, configuring settings, requirements elicitation and documentation, design, testing and implementation
  • Proven interpersonal, communication and presentation skills, with the ability to work under pressure.

Overview

9
9
years of professional experience

Work History

Travel and Expense specialist

Novartis
06.2020 - Current
  • Manage and maintain configurations, adding, editing or removing configurable options as necessary
  • Maintain a strong passion for solving problems and helping customers, acting as a first line of relationship management
  • Balance multiple priorities, to be prepared for future events as well as expected changes
  • Maintain regular meetings with the Stakeholders, discussing goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps
  • Collects detailed business and technical requirements from stakeholders, potentially translating them into solution suggestions that align with stakeholder needs and the scope of Concur products or services
  • Liaison with team members and concur internal resources to ensure requirements are met
  • Provides contributions to Concur project methodology and document library which includes development and update of new and existing documents or processes
  • Assist in identifying usage gaps to increase adoption levels
  • Creating, Monitoring, Updating and Closing projects
  • Represent the Department on cross-functional teams
  • Adhere to Concur SOPs for escalations as needed
  • Develop and maintain functional and technical product knowledge
  • Cultivate and sustain expertise in Concur implementation and support methodologies
  • Managing the Corporate Card process, including card processing, limit adjustments, query resolution, and offering second-level support to cardholders
  • Follow-up with the cardholders as per the SLA to submit the expenses on timely basis and to meet the compliance
  • Conduct auditing of expense reports via Appzen with efficiency and accuracy, ensuring compliance with company policies
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Senior process Associate

Capgemini
11.2017 - 06.2020
  • Taking care of global projects related to expense management for standardizing and aligning expense process globally
  • Manage these settings in Concur: Car mileage, Audit Rules, Receipt Handling, and Email Reminders
  • Attend recurring T&E meetings with the IT department
  • Testing and promoting Concur Mobile features worldwide on iPhone
  • Collaborated with the testing team to ensure all updates to requirements documents were reflected in their test cases

Financial Analyst

Dell
10.2016 - 10.2017
  • Accountable for posting and applying Day-1 payments and remits received from customers
  • Working knowledge of critical Cash Application tools like CAT, DOMS, FSR, LINK AR, CREDIT EXPO, Omega R12 etc
  • Accountable for intercompany transfers, reconciliation and maintaining records
  • Responsible for coordinating with the sales team, collections team & customers for error free & smooth remittance

Process Associate

Accenture
08.2015 - 04.2016
  • Educating the Clients about the company's process/policies
  • Audit of expenses reports submitted by employees against policies
  • Ensure customer's satisfaction with the company's process/policies

Education

Bachelor of Commerce (B. Com) -

Vinoba Bhave University

Skills

  • Business Analysis
  • Gap Analysis
  • Requirement Gathering
  • Implementation
  • Training & Mentoring
  • Release Management
  • Feasibility Analysis
  • Project Management
  • User Acceptance Testing
  • Meeting requirements involves business rules, user and system interfaces, core and custom functionality, current and future states, and requirement gathering and documentation
  • Collecting, organizing, and documenting requirements to define functional needs, reporting requirements, and dashboards as well as undertaking project coordination activities
  • Defining the scope of the project, user acceptance testing, educating client on release notes and handling gap analysis
  • Working with multiple teams consisting of product managers, analysts, developers, end-users, staff and administrators to collect requirements
  • Identifying and prioritizing opportunities for improvement; understanding business needs
  • Coordinating with the users for system study, requirements gathering, analysis, implementation and testing of the system

Disclaimer

I hereby declare that all the above details are true to the best of my knowledge.

Personal Information

  • Father's Name: Santosh Jain
  • Marital Status: Married

Timeline

Travel and Expense specialist

Novartis
06.2020 - Current

Senior process Associate

Capgemini
11.2017 - 06.2020

Financial Analyst

Dell
10.2016 - 10.2017

Process Associate

Accenture
08.2015 - 04.2016

Bachelor of Commerce (B. Com) -

Vinoba Bhave University

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Srishty Jain