Srishty Mathur

• Consulting hearing impaired people over the phone about hearing loss and how hearing aids can help them to improve the quality of life
• Scheduling appointments with Audiologists at the centers for the actual hearing loss diagnosis and recommendation of suitable hearing aid
• Placing orders after the booking of hearing aid by the clients and tracking until it gets delivered at the clinic
• Raising issues of the end client & centers with the management for the betterment.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Utilized Salesforce system to track activities and set appointments.
• Mentored junior sales consultants, providing guidance and support for career growth.
• Working closely with partners to increase the sales & revenue.

• Promoted to SME for Sales from Sr

Sales Associate( Outbound Sales)

Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.

• Worked for Domestic/International based customers-making outbound calling to worldwide & generating sales
• Converted lead fall into sales via outbound calling and maintained good relationship with customers by giving them Wow experience
• Handled & Processed Mass/Bulk orders
• Building strong relationship with new and existing clients to increase sales and profitability
• Worked closely with partner support & Vendor team
• Handled RTM (Real Time Lead Management).

• Answered queries promptly via mails from customers who were requesting any modifications/amendments/issues and provide prompt customer service
• Developed several effective methods for handling difficult/unhappy Customers
• Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer service.
• Worked closely with partner support & Vendor team
• Handled client escalations (consumer/Ceo/corporate)
• Worked on control on refunds by doing RCA for any complaint.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Provides First Call Resolution to the customers to give great experience and customer retention
• Resolved queries while maintaining all quality parameters
• Willingness to work in unusual hours.
• Responded to customer calls and emails to answer questions about products and services.

• Served customers with knowledgeable, friendly support at every stage like opening an account , FD, RD etc.
• Participated in sales meetings and presentations to gain knowledge and insight.
• Informed customers of promotions to increase sales productivity and volume.
• Got target for opening accounts RD and FD and achieved before time given.