Sristi Mohanty
Bengaluru
Summary
Highly organized and detail-oriented accounts payable specialist with experience in managing the financial obligations of diverse organizations. Proficient in processing invoices, reconciling accounts and ensuring timely as well as accurate payments to vendors. Have a client facing role to understand and resolve queries starting from procurement to invoice payment.
Overview
6
6
years of professional experience
Work History
Process Delivery Associate
IBM India Pvt Ltd
07.2022 - Current
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Responsible for handling queries of vendor/suppliers through chat, email and call.
- Responsible to resolve accounts payable helpdesk tickets using SNOW.
- Responsible for checking and resolving queries through SAP GUI software.
- Coordination with payments team to understand cause of delay in vendor payment and take action to mitigate the same.
- Keeping records of SLA, KPI and other business requirement.
Process Associate
Genpact India Pvt. Ltd
10.2019 - 07.2022
- Responsible for supporting the accounting operation of the business by processing invoices using ORACLE.
- Review and validate measure points while processing invoices like supplier details, invoice date, invoice number, PO details, banking details, quantity, amount. currency, received date, term date and payment terms.
- Responsible for handling major part of invoices processed in a team.
- Maintaining and keeping records of SLA, KPI and other business requirements.
- Maintain a tracker of the exceptions and ensure invoices/queries are handled taking based on the exception tracker.
- Responsible for handling helpdesk tickets using Service Now(SNOW).
- Responsible for checking foreign exchange tolerance report and not on hold report.
- Responsible for handling and checking on potential duplicate invoices also processing multi period accounting (MPA) invoices, adjustment journal entries and re-class journal entries for the invoices.
Customer Service Representative
Concentrix Daksh India Pvt.Ltd
05.2018 - 10.2019
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information over call.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
MBA - Financial Management
DY Patil University
Pune, India 04.2001 -
Bachelor of Commerce - Accounting
Ravenshaw University
Cuttack, India 04.2001 -
No Degree -
Kendriya Vidyalaya No.2
Bhubaneswar 04.2001 -
Skills
SLA accomplishment
undefinedTimeline
Process Delivery Associate
IBM India Pvt Ltd
07.2022 - Current
Process Associate
Genpact India Pvt. Ltd
10.2019 - 07.2022
Customer Service Representative
Concentrix Daksh India Pvt.Ltd
05.2018 - 10.2019
MBA - Financial Management
DY Patil University
04.2001 -
Bachelor of Commerce - Accounting
Ravenshaw University
04.2001 -
No Degree -
Kendriya Vidyalaya No.2
04.2001 -
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