Srivastha M
Bangalore
Summary
I am looking forward to contribute to the organization's success by virtue of my exceptional Customer service, managerial, and people skills. To me, an important part of job satisfaction lies in stimulating and challenging work and being able to introduce new ideas.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Customer Support Executive
Genisys Software’s
- Worked as customer support executive in Genisys Software’s for Videocon DTH For 14 Months
Customer Support Executive
Kingfisher Airlines
12.2011 - 07.2013
- Worked as customer support executive in Kingfisher Airlines Reservation dept starting on Dec 05 2011 till 28th July 2013. 18 months
Travel Coordinator
KUONI
07.2013 - 11.2016
- Worked as Travel Coordinator for KUONI business travel from 29 July 2013 till 05 Nov 2016. 40 months
Travel Consultant
Via.Com (Flight Raja travels)
01.2017 - 11.2022
- Working as Travel consultant for Via.Com (Flight Raja travels) starting from 2nd of Jan 2017 to 2nd Nov 2022 5 years and 9 months. Supporting Singapore, Thailand, HongKong and Malaysia customers in booking flight tickets.
- Working on Galileo.
- Working as Senior travel consultant in Corefares consulting from 14 Nov 2022 till date. working on sabre.
Travel Consultant
Essel Leisure Services ( Panache World )
03.2023 - 08.2025
- Developed customized travel itineraries based on client preferences and budget constraints.
- Provided expert advice on destination options. accommodations, and local attractions.
- Resolved client inquiries and issues promptly to ensure satisfaction with travel arrangements.
- Utilized booking software to manage reservations and maintain accurate records efficiently.
- Conducted market research to identify emerging travel trends and optimize service offerings.
- Analyzed client feedback to enhance service delivery and improve overall customer experience.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Education
B Com - Computers
S K University
Anantapur04.2004
PUC - undefined
Sri Srinivasa junior college
Anantapur03.2000
S S C - undefined
Crescent English Medium High School
Anantapur03.1998
Skills
- Fluent in English, Hindi, Kannada & Telugu
- Extremely productive in high stress environment
- Self starter and can do attitude
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
- Team development
- Data collection
- Coordination
- Record preparation
Disclaimer
The above information provided by me is true to the best of my knowledge, for the current time-frame. I shall be solely responsible if any of it is found erroneous. Date : 09-03-2022 Place : Bangalore Srivastha.M
Key Responsibilities
- Responsible for the performance of the Customer Service & Correspondence teams across Bangalore.
- To co ordinate with all departments to ensure First Time resolutions
- Understand customer queries/requests and act accordingly to serve best way
- Keep abreast with product knowledge, policies and procedures.
- Adherence to company standards.
- Coordinating with employees with flight tickets who are travelling US domestic and international.
- Working on ticket issuance and processing refunds.
- Checking reissue charges, cancellation charges.
Interests & Activities
Playing cricket,, Listening Music,, Watching Movies & Reading Books
Timeline
Travel Consultant
Essel Leisure Services ( Panache World )
03.2023 - 08.2025
Travel Consultant
Via.Com (Flight Raja travels)
01.2017 - 11.2022
Travel Coordinator
KUONI
07.2013 - 11.2016
Customer Support Executive
Kingfisher Airlines
12.2011 - 07.2013
Customer Support Executive
Genisys Software’s
PUC - undefined
Sri Srinivasa junior college
S S C - undefined
Crescent English Medium High School
B Com - Computers
S K University