Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SeniorSoftwareEngineer
Srivathsan P B

Srivathsan P B

Performance Analyst
Tiruchirappalli,TN

Summary

Confident multi-tasker with working experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships. ·

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Performance Analyst Cum Player

Neptune Cricket Club
Trichy, TN
05.2018 - Current
  • Developed team communications and information for meetings.
  • Conducted research, gathered information from multiple sources and presented results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Collaborated with team members to achieve target results.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Analysis part helped in evolving team and to move on from 3rd Division to 1st Division in 3 years.

Support Executive

TCS
Chennai, Tamil Nadu
01.2021 - 01.2022
  • Coordinated priority of support work based on client and business needs.
  • Collaborated with quality assurance and R&D teams to facilitate support query resolution.
  • Coached employees through day-to-day work and complex problems.
  • Tracked inbound support tickets to provide clear resolutions to customers.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Tracked and documented metrics, and evaluated trends.
  • Managed over 10 incoming ticket requests from clients in one day.
  • Managed whole shift single handedly during US hours.
  • Translated technical terminology for clients to communicate through ticket system.

Education

B.E - Mechatronics

Thiagarajar College of Engineering
Madurai
07.2016 - 05.2020

High School Diploma -

Higher Secondary School For Boys
Srirangam
06.2014 - 04.2016

Skills

    Technical Support

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Work Availability

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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Support Executive

TCS
01.2021 - 01.2022

Performance Analyst Cum Player

Neptune Cricket Club
05.2018 - Current

B.E - Mechatronics

Thiagarajar College of Engineering
07.2016 - 05.2020

High School Diploma -

Higher Secondary School For Boys
06.2014 - 04.2016

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Srivathsan P BPerformance Analyst