Srivathsan P B
Performance Analyst
Tiruchirappalli,TN
Summary
Confident multi-tasker with working experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships. ·
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Performance Analyst Cum Player
Neptune Cricket Club
Trichy, TN
05.2018 - Current
- Developed team communications and information for meetings.
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with team members to achieve target results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Analysis part helped in evolving team and to move on from 3rd Division to 1st Division in 3 years.
Support Executive
TCS
Chennai, Tamil Nadu
01.2021 - 01.2022
- Coordinated priority of support work based on client and business needs.
- Collaborated with quality assurance and R&D teams to facilitate support query resolution.
- Coached employees through day-to-day work and complex problems.
- Tracked inbound support tickets to provide clear resolutions to customers.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Tracked and documented metrics, and evaluated trends.
- Managed over 10 incoming ticket requests from clients in one day.
- Managed whole shift single handedly during US hours.
- Translated technical terminology for clients to communicate through ticket system.
Education
B.E - Mechatronics
Thiagarajar College of Engineering
Madurai 07.2016 - 05.2020
High School Diploma -
Higher Secondary School For Boys
Srirangam 06.2014 - 04.2016
Skills
Technical Support
Team Building
Training and mentoring
Strategic planning
Workflow planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Support Executive
TCS
01.2021 - 01.2022
Performance Analyst Cum Player
Neptune Cricket Club
05.2018 - Current
B.E - Mechatronics
Thiagarajar College of Engineering
07.2016 - 05.2020
High School Diploma -
Higher Secondary School For Boys
06.2014 - 04.2016