Sanju Kumari
Operations Manager
Hyderabad,Telangana
Summary
Accomplished Operations Manager with a proven track record at PrimEra Medical Technologies, enhancing operational efficiency and employee retention. Expert in Operations Management and Problem-Solving, I've led teams to exceed performance metrics through innovative project management and effective staff training. Skilled in MS Office and fostering client relationships, my focus is on driving continuous improvement and achieving exceptional results.
Overview
12
12
years of professional experience
Work History
Operations Manager
PrimEra Medical Technologies
04.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Ascent Business Solutions
07.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
Hinduja Global Solutions
10.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Leader
Hinduja Global Solutions
10.2016 - 10.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Conducted regular reviews of operations and identified areas for improvement.
Quality Analyst
Hinduja Global Solutions
08.2015 - 09.2016
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Associate/Sr Associate
Hinduja Global Solutions
10.2012 - 08.2015
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Maintained 100% quality throughout
Education
B.Com Computers - Commerce
Osmania University College For Women
Hyderabad 04.2001 -
Skills
Operations Management
MS Office
Staff Training
Project Management
Performance Management
Problem-Solving
Operations Management
Timeline
Operations Manager
PrimEra Medical Technologies
04.2022 - Current
Assistant Manager
Ascent Business Solutions
07.2021 - 04.2022
Assistant Manager
Hinduja Global Solutions
10.2019 - 07.2021
Team Leader
Hinduja Global Solutions
10.2016 - 10.2019
Quality Analyst
Hinduja Global Solutions
08.2015 - 09.2016
Associate/Sr Associate
Hinduja Global Solutions
10.2012 - 08.2015
B.Com Computers - Commerce
Osmania University College For Women
04.2001 -
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