SRIVATSA MADDALI
Associate Academic Excellence Director
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Associate Academic Excellence Director
Leadership Boulevard Pvt Ltd
Hyderabad
09.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Evaluated scripts to identify creative strategies and resource needs.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Drafted and distributed reports to assist board members with critical business decisions.
- Monitored expenditures to mitigate risk of overages.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Key focus on Value retention and new business generation in case of existing business loss to compensate and thereby improve the overall customer base of the organization
Sr. Academic Excellence Manager
Leadership Boulevard Pvt Ltd
Hyderabad
09.2021 - 09.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
Academic Excellence Manager
Leadership Boulevard Pvt Ltd
Hyderabad
12.2019 - 09.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Sr. Associate
EzVidya Pvt Ltd
Hyderabad
04.2018 - 12.2019
- Conducting Teacher training programs and doing class room demos for effectively driving the company’s curriculum
- Classroom observations to improve teachers' efficiency by giving 1:1 feedback and personalized remediation
- Driving the schools in participating national level competitions conducted by the company and collecting the evidence during the event
- Supporting the business team with academic support during deal closures
- Renewing the existing business and smooth Operationalisation for the next academic year
- Effectively collecting the feedback from the teachers & school leaders for the betterment of the program
- Conducting science fairs in schools during mid Academic year Account manager for renewal /upsell/cross sell/collections in the school.
- Monitoring billing and supporting cash flow to organization by periodic collections from the customer
Program Success Manager
BGM Policy Innovations Pvt. Ltd
Guntur
10.2016 - 03.2018
- Monitored metrics and developed actionable insights to improve efficiency and performance of clients (Schools)
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Collaborated with sales and product teams to address customer success objectives.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Transportation Specialist
Amazon Development Centre India Pvt Ltd
Hyderabad
07.2016 - 10.2016
- Worked with service providers to resolve issues and correct delays.
- Improved workflow and productivity by implementing upgraded processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Met safety and regulatory standards for full operational compliance.
- Coordinated schedules and communicated changes to customers.
- Developed criteria and application instructions for federal and state public transportation programs.
- Analyzed transportation data to identify improvement opportunities.
- Read maps to plan routes and reported delays or accidents.
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
Assistant Professor
Columbia College of Engineering and Technology
Raipur
06.2014 - 04.2016
- Built strong rapport with students through class discussions and academic advisement.
- Proctored exams and provided remediation for learning improvement goals.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Contributed to campus activities to promote positive university image.
- Performed research to serve as basis for academic writing for publication.
- Mentored students and communicated internship and employment opportunities.
- Revised course objectives, course materials, instructional and assessment strategies for Electrical courses relevant to job readiness
Education
M.TECH - Power System & Automation
GITAM Institute of Technology
Vishakhapatnam 07.2012 - 03.2014
B.Tech - Electrical And Electronics Engineering
CVR College Of Engineering
Hyderabad 11.2007 - 05.2011
Intermediate - Mathematics. Physics. Chemistry
Narayana Junior College
Nellore 03.2005 - 03.2007
Skills
Classroom presentations
Student needs assessment
Technology-based curriculum
Online learning tools
Class instruction
Lesson Planning
Performance improvement
Curriculum Development
Classroom management
Budgeting
Strategies and goals
Business planning
Project Management
Negotiation
Operations management
Additional Information
- Other Achievements: , Won first prize in robotics in ciencia 09. Appreciation certificate in robotics in ciencia 10 Got letter of appreciation for organizing a Two day national conference on “Renewable energy resources and electronics (RES’16)” for being the Chief faculty coordinator. Got certificate of excellence for exceptional product feedback in present company
Exploring ChatGPT, self reflection and a movie Critique
- ChatGPT is the next big revolution, one who knows how to use it, will have a free intern with you. I use my free time in understanding how we can integrate it in our daily work.
- In free time, I retrospect decisions I took in the past which haven't resulted to desirable results and write down my learnings to improve my decision making skills
- I am into movies and I have a touch of writing movie reviews, short film dialogues and story writing. worked for 4-5 short films during College days.
Accomplishments
- Collaborated with team of 14 members in the development of Summer Camp for Teachers, 6 weeks online learning program for teachers of Telangana, MP & CG, Maharashtra to improve their English speaking capability.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members thereby operating 151 Schools with business valuation of 16 Cr in Telangana
- Achieved 95% business retention by spending 48% of allocated budget with accuracy and efficiency, all time Industry record in operations
- Planning high engaging events for school leaders and teachers through out the year to ensure the value perception of the Brand is maintained or improved.
Certification
Four month PGDMA certification course in PLC,SCADA,DCS & HMI
Timeline
Consumer Psychology
11-2023
Psychology of Learning
11-2023
Associate Academic Excellence Director
Leadership Boulevard Pvt Ltd
09.2022 - Current
Sr. Academic Excellence Manager
Leadership Boulevard Pvt Ltd
09.2021 - 09.2022
Academic Excellence Manager
Leadership Boulevard Pvt Ltd
12.2019 - 09.2021
Sr. Associate
EzVidya Pvt Ltd
04.2018 - 12.2019
Program Success Manager
BGM Policy Innovations Pvt. Ltd
10.2016 - 03.2018
Transportation Specialist
Amazon Development Centre India Pvt Ltd
07.2016 - 10.2016
Assistant Professor
Columbia College of Engineering and Technology
06.2014 - 04.2016
M.TECH - Power System & Automation
GITAM Institute of Technology
07.2012 - 03.2014
Four month PGDMA certification course in PLC,SCADA,DCS & HMI
11-2011
B.Tech - Electrical And Electronics Engineering
CVR College Of Engineering
11.2007 - 05.2011
Intermediate - Mathematics. Physics. Chemistry
Narayana Junior College
03.2005 - 03.2007