SRIVATSA R
Bengaluru
Summary
Accomplished Vice President at Goldman Sachs with extensive expertise in IT management and technology operations. Empowering professional with exemplary skills in business management. Possess strong leadership and communications skills. Geared up to motivate, inspire and empower team to be competent employees and good representatives of company.
Overview
16
16
years of professional experience
Work History
Vice President
Goldman Sachs
12.2016 - Current
- Service Now- SAMPro - Software asset management and lifecycle management implementation.
- Implemented streamlined IT operations, leading to a 30% increase in efficiency and a 20% reduction in operational costs
- Managed IT infrastructure operations for 150+ servers, enhancing uptime to 99.9% through proactive monitoring and maintenance
- Implemented project management strategies that reduced project completion time by 30%, enhancing team productivity
- Achieved 98% compliance with service level objectives by streamlining incident management procedures and monitoring SLIs
- Streamlined service delivery operations, reducing response times by 30% and enhancing customer satisfaction ratings by 25%
- Managed a 30-member team providing telecom solutions, resulting in $2M annual savings in expense management
- Deployed a streamlined voice recording solution, maintaining an uninterrupted retention rate of 100% for regulatory oversight
- Managed the NNIP acquisition project, integrating 800 clients into Goldman Sachs' infrastructure, resulting in a 25% increase in client satisfaction
- Streamlined trader voice operations, enhancing workflow productivity by 25% and minimizing downtime
- Optimized expense management for PRIs, Truphone mobile vendors, and unused IPC trading lines, saving $2M annually
Associate
Goldman Sachs
05.2015 - 12.2016
- Supervised the monitoring and management of a global network, ensuring optimal performance and minimal downtime.
- Worked closely with senior leadership to develop policies and procedures, ensuring SLAs were met for network service restoration.
- Managed network operations budgets, optimizing resources to achieve cost savings.
- Spearheaded cross-team initiatives to identify and rectify network issues, ensuring reliable system performance.
- Managed trading telecom infrastructure and NICE voice recording systems for Goldman Sachs, achieving full regulatory compliance.
- Reduced downtime by 20% through effective patch updates on global NICE servers.
- Led the upgrade of NICE servers to recent versions, boosting operational efficiency by 25% and optimizing workflows.
Sr. Voice Analyst
Goldman Sachs
05.2011 - 04.2015
- Drove a 25% improvement in provisioning team performance metrics through strategic coaching and effective knowledge transfer initiatives
- Communicate with vendors and suppliers
- Relationship management
- Negotiation & problem solving
- IPC Unigy Alliance
- NICE Call Recording
- Unity Connection
- Streamlined telephony system upgrade for 2000 end users, achieving a 98% satisfaction rate post-migration
- Led a global initiative to upgrade Unity voicemail servers, increasing system reliability by 30% and reducing maintenance costs by 20%
- Facilitated telecom line installations for over 5,000 summer interns annually, ensuring seamless connectivity and operational efficiency
- Migrated and optimized legacy IPC alliance systems for Unigy, resulting in a 25% improvement in trading speed and reliability
Junior Telecom Engineer
Resource Square Solutions
Bengaluru, Karnataka
08.2009 - 06.2011
- Performed telecommunication and networking business evaluations.
- Researched and recommended network and data communications hardware and software.
- Monitored overall network performance.
- Installed, maintained and supported IVR applications.
Education
Bachelors of Engineering - Electronics & Communication
MS Engineering College
Bengaluru12.2006
Higher Education - Science
Air Force School
Bengaluru12.2000
Skills
- SAMPro - SLM - software asset lifecycle management
- IT Management
- Technology Operations
- Project Management Office (PMO)
- IT infrastructure operations
- Incident Management
- Digital Transformation and Strategy
- Service Delivery Operations
- Network Operations
- Cost Saving and Optimization
- Telephone number lifecycle management
- Private wire management
- Proactive account management
- Vendor Management
- Implementation of MiFID and MAR regulations
- Performance optimization
- IT infrastructure oversight
- Risk management
Websites, Portfolios and Profiles
https://www.linkedin.com/in/srivatsa-r07291266
Custom Section
IT Management, Technology Operations - BAU Mgmt., Project Management Office (PMO), IT infrastructure operations, Incident Management, Digital Transformation & Strategy, Service Delivery Operations, Network Operations, Cost Saving & Optimization, Telephone number lifecycle management, Private wire management and cost saving projection of unused lines, Proactive account management, actively working with vendors, Vendor Management, Spearheaded implementation of MIFID and MAR regulations for the Europe region, ensuring compliance for 1,500 GS users by 100%
Timeline
Vice President
Goldman Sachs
12.2016 - Current
Associate
Goldman Sachs
05.2015 - 12.2016
Sr. Voice Analyst
Goldman Sachs
05.2011 - 04.2015
Junior Telecom Engineer
Resource Square Solutions
08.2009 - 06.2011
Bachelors of Engineering - Electronics & Communication
MS Engineering College
Higher Education - Science
Air Force School
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