Srivatsan Ganesan
Assistan Manager Warehouse Operations
Chennai,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Competent professional experience of 8years in team management, warehouse and inventory management with proven track records.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
Assistant Manager
McGraw Hill Education India Pvt Ltd
Chennai, Tamil Nadu
04.2018 - 01.2021
- Warehouse Operations in McGraw Hill Education Chennai since.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Senior Executive
McGraw Hill Education India Pvt Ltd
Chennai, Tamil Nadu
06.2017 - 03.2018
- Warehouse Operations in McGraw Hill Education Chennai since.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Streamlined operations to maximize business efficiency and reduce delivery delays
- Reduced costs by overhauling and streamlining contract bidding and procurement processes to assure best prices for materials and scrap management
- Established performance goals for operations team and provided methods for reaching milestones.
Senior Assistant - Customer Service
McGraw Hill Education India Pvt Ltd
Chennai , Tamil Nadu
07.2016 - 06.2017
- Customer Service in McGraw Hill Education Chennai since.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted sales by acquiring product knowledge and providing product solutions to customers.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by 95% in 3 years.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Managed inventory, placed orders and handled payment for office supplies.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Provided accurate and effective product solutions to customers and promoted sales.
Customer Service - Executive
McGraw Hill Education India Pvt Ltd
Chennai, Tamil Nadu
01.2013 - 06.2016
- In McGraw Hill Education Chennai since.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Managed and organized internal communication to hold staff accountable to priorities.
- Helped customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered prompt service to prioritize customer needs.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Answered customer questions about product availability and shipment times.
- Submitted completed orders quickly to maximize delivery efficiency.
Education
Bachelor of Engineering (B.E) - Electrical & Electronics Engineering
SMK Fomra College of Technology
Skills
Distribution and warehousing
Warehouse Logistics
Inventory and supply management
Inventory oversight
Customs documents
Purchasing processes
Stakeholder relationships
Supply chain distribution
Negotiating
Certification
Certified Supply Chain Specialist (CSCS) from IIPMR
Additional Information
- Higher Secondary (2004) from Sitadevi Garodia Hindu Vidyalaya with 86% SSLC (2002) from Sitadevi Garodia Hindu Vidyalaya with 80
Timeline
Assistant Manager
McGraw Hill Education India Pvt Ltd
04.2018 - 01.2021
Senior Executive
McGraw Hill Education India Pvt Ltd
06.2017 - 03.2018
Senior Assistant - Customer Service
McGraw Hill Education India Pvt Ltd
07.2016 - 06.2017
Customer Service - Executive
McGraw Hill Education India Pvt Ltd
01.2013 - 06.2016
Bachelor of Engineering (B.E) - Electrical & Electronics Engineering
SMK Fomra College of Technology