Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Srivatsan Ganesan

Assistan Manager Warehouse Operations
Chennai,TN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Competent professional experience of 8years in team management, warehouse and inventory management with proven track records.

Overview

2
2
Certifications
8
8
years of professional experience

Work History

Assistant Manager

McGraw Hill Education India Pvt Ltd
Chennai, Tamil Nadu
04.2018 - 01.2021
  • Warehouse Operations in McGraw Hill Education Chennai since.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Senior Executive

McGraw Hill Education India Pvt Ltd
Chennai, Tamil Nadu
06.2017 - 03.2018
  • Warehouse Operations in McGraw Hill Education Chennai since.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Streamlined operations to maximize business efficiency and reduce delivery delays
  • Reduced costs by overhauling and streamlining contract bidding and procurement processes to assure best prices for materials and scrap management
  • Established performance goals for operations team and provided methods for reaching milestones.

Senior Assistant - Customer Service

McGraw Hill Education India Pvt Ltd
Chennai , Tamil Nadu
07.2016 - 06.2017
  • Customer Service in McGraw Hill Education Chennai since.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted sales by acquiring product knowledge and providing product solutions to customers.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 95% in 3 years.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Provided accurate and effective product solutions to customers and promoted sales.

Customer Service - Executive

McGraw Hill Education India Pvt Ltd
Chennai, Tamil Nadu
01.2013 - 06.2016
  • In McGraw Hill Education Chennai since.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
  • Managed and organized internal communication to hold staff accountable to priorities.
  • Helped customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Delivered prompt service to prioritize customer needs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Answered customer questions about product availability and shipment times.
  • Submitted completed orders quickly to maximize delivery efficiency.

Education

Bachelor of Engineering (B.E) - Electrical & Electronics Engineering

SMK Fomra College of Technology

Skills

Distribution and warehousing

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Certification

Certified Supply Chain Specialist (CSCS) from IIPMR

Additional Information

  • Higher Secondary (2004) from Sitadevi Garodia Hindu Vidyalaya with 86% SSLC (2002) from Sitadevi Garodia Hindu Vidyalaya with 80

Timeline

Assistant Manager

McGraw Hill Education India Pvt Ltd
04.2018 - 01.2021

Senior Executive

McGraw Hill Education India Pvt Ltd
06.2017 - 03.2018

Senior Assistant - Customer Service

McGraw Hill Education India Pvt Ltd
07.2016 - 06.2017

Customer Service - Executive

McGraw Hill Education India Pvt Ltd
01.2013 - 06.2016

Bachelor of Engineering (B.E) - Electrical & Electronics Engineering

SMK Fomra College of Technology

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Srivatsan GanesanAssistan Manager Warehouse Operations