Srivatsav Koutam
Hyderabad
Summary
- Experienced in varied industries for last 8 years. Majorly dealt with revenue and quality enhancement, new client's acquisition, fostering client relationship and business presentations.
- Target based and consultative approach in dealing clients and providing service and always concerned in quality enhancement.
- Skilled in market expansion through market analysis and driving the potentiality into business.
- Maintaining effective client relationship and client service, in initial stage of my professional life I received chance of handling nearly 800 existing clients.
- Possess effective communication, interpersonal, problem solving, negotiation skills and ability to co-ordinate with clients.
Overview
10
10
years of professional experience
Work History
Sr. Customer Success Manager
M/s Lead School
Hyderabad
10.2020 - Current
- Responsible for establishment of Lead market in the district
- Generated revenue of nearly 1.8 crs in from Oct'20 to till date
- Supported teammates in achieving the sale
- Initially responsible for 40% collection of schools which I successfully completed
- I have been promoted as KAM (Key Account Manager) for Chittoor in span of 14 months which is considered as good growth in the company.
- Partnered with other departments to resolve customer complaints quickly and efficiently.
- Facilitated webinars and workshops designed to educate customers on the features of the product and service they purchased.
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
Associate Supply Manager
M/s Zinka Logistics Pvt Ltd
08.2019 - 09.2020
- Meeting the Fleet owners and understanding their business
- Pitching the product according to their needs and requirements
- Closing the leads and achieving the target
- Analyzing latest marketing trends and tracking competitor's activities
- Building strong relationship with the clients.
Assistant Manager
M/s Aakash Educational Pvt Ltd
06.2018 - 08.2019
- Plan various marketing activities within the assigned region
- Work closely with Regional Head and plan the Sales and Marketing Activities
- Analyzing latest marketing trends and tracking competitor's activities
- Liasioning with the reputed school management
- Conducting seminars in the schools
- Obtaining and maintaining strong Lead base
- Counseling students and parents
- Allocating the budget plan and looking after BTL and ATL marketing activities.
Business Development Manager
M/s BYJU'S CLASSES (Think and Learn Private limited)
10.2015 - 05.2018
- Handling the GRE and GMAT Team of 18
- Work closely with Regional Head and plan the Sales and Marketing Activities
- Forecasting and planning monthly sales targets
- Analyzing latest marketing trends and tracking competitor's activities
- Encouraging team members, including communicating team goals and identifying areas for new training or skill checks
- Assisting management with hiring processes and new team member training
- Answers team member's questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Conduct team meetings to update members on best practices and continuing expectations and Communicating deadlines and sales goals to team members
- Developing strategies to promote team member adherence to company regulations and performance goals
- Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
- Identified potential clients, built relationships, and negotiated contracts.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Senior Relationship Manager
M/s ICICI Securities
08.2014 - 09.2015
- Building strong relationship with the clients
- Having a sound knowledge on equity market and financial products
- Scheduling meetings
- Presentation and counseling, and following up after that
- Responsible for grievance handling of the clients and to take suitable measures.
- Organized promotional events such as seminars or webinars aimed at educating customers about new products or services.
- Analyzed customer data to identify areas of risk and potential opportunities for growth.
- Cultivated relationships with customers by participating in meetings onsite and at client locations.
Education
IBS PUNE
01.2014
ICFAI University, DEHRADUN
01.2012
Trivi High School
01.2008
A.P.State Board,Priyadarshinjr.college, Visakhapatnam
01.2006
Skills
- Upselling Strategies
- Sales Proficiency
- Customer Retention
- Revenue Growth
- Customer Relationship Building
- Negotiation
Accomplishments
- Vice-President in organizing cultural festival 'Ferox
- Foria" in 2009.
- Volunteered for PRAYAS an NGO in Delhi for 3 months.
Mother Occupation
Retired Doctor
Internship Projects
- IMRB International Pune, 03/01/13, 05/01/13, Corporate customer satisfaction survey for TATA Communications., To identify the problems faced by corporate customers. To understand the research methodologies and making a survey. To find out the effective mode of customer service., Questionnaire designing, Data acquisition, Data analysis
- Kwality Photonics pvt.ltd. Hyderabad, 06/01/11, 12/01/11, Internet Marketing, The project deals with understanding the B 2 B marketing and advertising and promoting the LED products on internet and on social networking media
- Amaraja Batteries pvt.ltd, AP, 05/01/10, 07/01/10, Organization structure of ARBL, The project deals with understanding the hierarchy of the company and the working of each department and manufacturing of raw lead battery.
Personal Information
- Father's Name: K.Bhaskar
- Mother's Name: Padmavathi
- Date of Birth: 06/17/91
- Marital Status: Married
Languages
Telugu, English, Hindi
Hobbies and Interests
- Traveling
- Playing chess
- Reading books
- Swimming and listening to music
Languages
Telugu
First Language
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Sr. Customer Success Manager
M/s Lead School
10.2020 - Current
Associate Supply Manager
M/s Zinka Logistics Pvt Ltd
08.2019 - 09.2020
Assistant Manager
M/s Aakash Educational Pvt Ltd
06.2018 - 08.2019
Business Development Manager
M/s BYJU'S CLASSES (Think and Learn Private limited)
10.2015 - 05.2018
Senior Relationship Manager
M/s ICICI Securities
08.2014 - 09.2015
IBS PUNE
ICFAI University, DEHRADUN
Trivi High School
A.P.State Board,Priyadarshinjr.college, Visakhapatnam
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