Srividhya B
Chennai
Summary
Dynamic Senior Officer at DBS Bank India Ltd, recognized for enhancing branch profitability and achieving 100% audit compliance. Expert in KYC and AML processes, with a proven ability to foster client relationships and drive operational efficiency. Successfully established 20+ high net worth accounts, significantly contributing to revenue growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior officer
DBS Bank India Ltd
05.2016 - Current
- Onboarded new customers, set up new accounts, completed loan applications, and enrolled clients in new services, enhancing branch service offerings.
- Expanded client base and guided existing clients in diversifying financial portfolios, contributing to revenue growth.
- Established 20+ new accounts for high net worth individuals and serviced existing accounts to generate revenue for the Branch.
- Assisted customers in onboarding to digital banking platforms, enhancing user experience and satisfaction.
- Dealing with new account opening process, Document verification, AML and KYC compliance.
- Handled large deposits and withdrawals of currency according to operational guidelines.
- Processing customer requests for financial and non financial services, including reissuing statements, ordering additional cheques and updating customer personal information in database and establishing rapport with them to increase customer satisfaction and loyalty.
- Facilitated foreign inward and outward remittance requests to ensure timely transactions.
- Performing daily reconciliation of ATM and Cheque Deposit Machine, Handling of locker documentation and operations.
- Managed overall branch operations, including maintenance tasks and staff supervision.
- Ensured 100% compliance with inspection standard, reducing audit discrepancies to Nil for the audit conducted in the year 2022.
- Achieved one of the top score of 95% of the region in Branch audit for consecutive years.
- Played a vital role in improving Branch Profitability.
Education
Electrical and Electronics Engineering -
Sri Krishna College of Engineering and Technology
Coimbatore01-2014
Skills
- KYC and AML compliance
- Audit Compliance
- Internal controls
- Operational Efficiency
- Profitability enhancement
- Staff supervision
Certification
Cyber Security and Prevention of Cyber Crime, Indian Institute of Banking and Finance, 01/01/24
Accomplishments
• Achieved one of the top score of 95% of the region in Branch audit for consecutive years.
• Played a vital role in improving Branch Profitability.
• Played a vital role in improving Branch Profitability.
Academic Acheivements
● Scored school first mark in English during Matriculation examination.
● Scored school first mark in Hindi during Higher Secondary examination.
● Scored department First mark in the sixth semester of Anna University examination.
● Secured AMCAT score of 87.92 Percentile
Timeline
Senior officer
DBS Bank India Ltd
05.2016 - Current
Electrical and Electronics Engineering -
Sri Krishna College of Engineering and Technology