Srividya Kannan

• Worked as Senior Executive-Training and Assessments and as a master trainer in training the trainees of the Pradhan Mantri Vikas Kaushal Yogana or the PMKVY scheme.
• Trained Trainees from varied backgrounds and traveled all over India to facilitate training and assessments of the PMKVY scheme.
• Conducted assessments and Provided certificates according to the results achieved.
• Provided certificates on time and cleared backlogs with regards to on time certification of successfully passes candidates.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Eliminated process gaps by implementing new methods of standardized training.
• Recorded and edited videos for use in later courses or by remote learners.
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Created plans and communicated deadlines to ensure projects were completed on time.

• Handled day-to-day booking and receiving overseeing more than 50-100 packages per day.
• Planned and supervised shipments from booking to end-user communication and scheduled daily and weekly routes.
• Coordinated dispatching of shipment booking, pick up and delivery from India and overseas DHL customers to accomplish daily and weekly delivery requirements.
• Monitored and reported on transportation methods and routes to the concerned parties and properly communicated the required shipping documents to the shipper and consignee respectively.
• Led value-added customer service that consistently over-delivered on customer expectations.
• Expedited resolutions of shipping errors and packaging mistakes.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Streamlined a process for a customer-Astral India Pvt ltd, to facilitate smoother collection of Shipment from their client’s warehouse in Spain. Made a process specifically for the customer without compromising company compliance and also with due acceptance from customer, client, DHL India and DHL Spain.

Note: Discontinued with DHL Express India Pvt limited after August 2017 and took a break for marriage.

• Worked with TCS to serve a leading bank to audit the bank itself on providing loss mitigation options given to the borrower during hardship.
• The job dealt with studying a loan from origination till closing and default servicing using the documents held by the bank.
• The job responsibility was to notify the payment changes in P&I for escrow as well as ARM loans for the instalment due.
• The audit was mainly done on behalf of OPCC as most of the borrowers were at default.
• The value of the property was checked through the BPO received, to provide better options.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Delivered organizational development focused on business needs.
• Responded to customer inquiries and concerns within set deadlines.

• Worked as the Customer Service Executive for the Client Barclays Corporate.
• Worked for the Zero Error Process called Funds control which involved releasing funds that are not auto-cleared by the funds clearance system of Barclays Corporate; specifically for their business customers.
• Conversed extensively with the relationship managers of the customers and requested for approval for clearance of funds.
  Worked within the country cut offs of each of the transaction and effectively ensure the payments are not missed or incorrectly cleared.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Developed working relationships with internal and external customers while assisting with account management duties.
  Handled high volume of in-bound calls pertaining to transactions of delinquent accounts.
• Made outbound calls to relationship managers in the UK to discuss and resolve account needs.
• Researched and resolved discrepancies to maintain accuracy.