Sri Vyshnavi Kodigudla
Hyderabad
Summary
Aspiring analyst with a keen eye for detail and strong analytical skills, seeking an entry level role to ensure product excellence and enhance user experience.Passionate about learning industry best practices, testing methodologies and quality ass urance processes to contribute effectively to organizational success
Overview
1
1
year of professional experience
Work History
Amazon Customer Service Advocate
Amazon Development Center
Hyderabad
05.2024 - Current
Amazon Development Center May 2024 – Present CS Associate, CS Operations (Full-Time) Hyderabad, Telangana • Customer Satisfaction Excellence: Achieved 95% customer satisfaction rating, consistently exceeding company targets. • High Complaint Resolution Rate: Resolved over 1000 customer complaints per month and reduced customer calls by 5%. • On-boarding Program Implementation: Developed and implemented a new on-boarding program for customer service representatives, resulting in a 30% increase in first-call resolution rate. • Proactive Problem Solving: Proactively identified and addressed customer needs, exceeding expectations in resolving complex problems. • Recognition for Service Excellence: Received multiple customer compliments for outstanding service, consistently exceeding company standards by 20%.
• Received multiple Customer Obsession Awards in Amazon
• Received multiple RNR’s (Rewards and Recognitions) in Amazon for maintaining excellent scores and handling contacts professionally and empathically.
Education
Bachelor of Technology in Computer Science With 82%. - Data Science
CMR Institute of Technology
Hyderabad04-2024
Graduated 12th Securing First Class With 92% -
NRI Junior College
Tirupati04-2020
Graduated 10th Securing First Class With 10 CGPA -
Red Cherries IIT Olympiad School
Tirupati04-2018
Skills
- TECHNICAL SKILLS - C/C, core Java, Python, SQL, MS Office (Excel, PowerPoint, Word)
- SOFT SKILLS - Communication, Result oriented approach, Quality driven, Multitasking, ability to maintain efficiency and effectiveness, people management skills
Accomplishments
- Participated in a workshop conducted by SNIST - Hyderabad
- Participated in Swecha Telangana State Conference - Hyderabad
Courses
- Python, Edugene Technologies
- Cybersecurity, Cisco SQL (DBMS)
- Infosys SpringBoard
Affiliations
- Reading books
- Cooking
- Travelling
Timeline
Amazon Customer Service Advocate
Amazon Development Center
05.2024 - Current
Bachelor of Technology in Computer Science With 82%. - Data Science
CMR Institute of Technology
Graduated 12th Securing First Class With 92% -
NRI Junior College
Graduated 10th Securing First Class With 10 CGPA -
Red Cherries IIT Olympiad School
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