Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative
Syed Roshan Javed

Syed Roshan Javed

AR Manager - RCM
Bangalore

Summary

Dynamic and results-oriented healthcare RCM leader with over 10 years of progressive experience in U.S. healthcare operations, specializing in accounts receivable, denial management, billing, and collections. Proven ability to lead large teams (80+ FTEs), drive operational excellence, reduce denials, and deliver superior financial outcomes. Adept at client engagement, SLA adherence, P&L management, and implementing best-in-class RCM practices. Recognized for building high-performing teams, driving process improvements, and exceeding quality benchmarks.

Overview

10
10
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Manager – RCM Operations

Omega Healthcare Management Services Pvt. Ltd.
01.2024 - 10.2024
  • Lead 80+ FTEs handling AR follow-up, Denials, Billing, and Collections.
  • Improved process health >95% and maintained SLA compliance.
  • Engaged directly with US clients, resolving escalations, maintaining CSAT/ESAT.
  • Implemented denial prevention strategies, reducing repeat denials by 12%.
  • Drove quick cash flow initiatives, accelerating collections and reducing A/R days.
  • Led multiple process transitions, ensuring seamless onboarding and SLA adherence.
  • Partnered with theAI Team for implementation on appeals and B&E verification.

Assistant Manager – RCM Operations

Omega Healthcare Management Services Pvt. Ltd.
01.2022 - 01.2024
  • Directed AR operations, managed client reviews, and reporting.
  • Built SOPs and optimized workflows, reducing A/R days by 15%.
  • Conducted recruitment, training, and succession planning for future leaders.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.

Senior Team Lead

Omega Healthcare Management Services Pvt. Ltd.
01.2021 - 01.2022
  • Supervised multiple AR teams; ensured CMS-1500 and UB04 claims accuracy.
  • Mentored team leads; drove employee engagement & reduced attrition.
  • Partnered with coding and billing teams to resolve complex payer issues.
  • Partnered with the RPA Team for implementation to automate production tracking and underpayment appeals.
  • Developed high-performing team members through targeted training programs and one-on-one coaching.
  • Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.

Team Lead

Omega Healthcare Management Services Pvt. Ltd.
01.2019 - 01.2021
  • Managed AR processes across Medicare, Medicaid, and Commercial payers.
  • Delivered weekly MIS and client performance reports.
  • Achieved consistent SLA compliance with

Process Coach

Omega Healthcare Management Services Pvt. Ltd.
01.2016 - 01.2019
  • Supported AR & Denials operations, monitored productivity and quality.
  • Conducted training sessions on AR scenarios, denial workflows, and payer guidelines.

Associate

Omega Healthcare Management Services Pvt. Ltd.
01.2015 - 01.2016
  • Performed AR follow-up, denial resolution, and patient/insurance interactions.
  • Developed strong foundation in RCM workflows and payer compliance.

Education

Bachelor of Commerce

Global Virtual Academy For Peace And Education
Bangalore, India
09-2025

Skills

End-to-End Revenue Cycle Management

Accomplishments

  • Promoted 6 times in 10.5 years (Associate → Manager).
  • Recovered $2.3M from Medicaid non-covered claims, preventing write-offs.
  • Reduced denial rates by 10% overall and A/R days by 15%.
  • Consistently delivered 95%+ quality compliance scores.
  • Improved employee ESAT and reduced attrition by 10%.
  • Successfully manages multiple process migrations & transitions with zero disruption.
  • Accelerated cash flow turnaround, achieving faster recovery cycles and improving working capital.

Certification

Be a better manager by motivating your team

Timeline

Manager – RCM Operations

Omega Healthcare Management Services Pvt. Ltd.
01.2024 - 10.2024

Assistant Manager – RCM Operations

Omega Healthcare Management Services Pvt. Ltd.
01.2022 - 01.2024

Senior Team Lead

Omega Healthcare Management Services Pvt. Ltd.
01.2021 - 01.2022

Team Lead

Omega Healthcare Management Services Pvt. Ltd.
01.2019 - 01.2021

Process Coach

Omega Healthcare Management Services Pvt. Ltd.
01.2016 - 01.2019

Associate

Omega Healthcare Management Services Pvt. Ltd.
01.2015 - 01.2016

Bachelor of Commerce

Global Virtual Academy For Peace And Education
Syed Roshan JavedAR Manager - RCM