Srujan Putti

• Campaigns and Ad group creation in Google AdWords, Creating Effective Ad Copy, bid management, content campaign optimization, Landing page optimization, Generating Revenue, Accountability (Responsibility) for PPC Budgeting, ROI (Return on Investment)
• Managed all Pay-Per-Click advertising, making decisions with a weekly budget
• Assisted to facilitate increase in conversion rate for all PPC projects.
• Ensured optimal utilization of analytical tools and recommended improvements.
• Developed efficient PPC strategies and provided update.
• Performed regular tests to maintain optimization of keywords.
• Prepared and organized various SEM campaign performance reports
• Analyse detailed data including CPC, impressions, CTR and conversions to reach desired CPA levels, increase ROI and increase Revenue generation.

• Responded to customer requests for products, services and company information.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Recommended products to customers, thoroughly explaining details.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Cultivated customer loyalty, promoted repeat business and improved sales.

• Communicated with vendors regarding backorder availability, future inventory and special orders.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Communicated professionally with colleagues, freelancers and clients.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Cross-trained and provided back up for customer service managers.

• Processing end to end payroll for US clients

• Handle Biweekly, Semi-monthly payroll processing for major US clients

• Provide employees with convenient and accurate payroll

• Process New hires, Terminations, and transfers for clients with accuracy

• Tracking and auditing of client and employee queries from time to time and provide resolution

• Providing best client experience using internal tools

• Working on ADPR reporting to process quarter end and year end for clients

• Assist team members in resolving their queries, assign tasks and monitor to ensure task is completed

• Ensure that payroll and benefits practices comply with laws, labour agreements, policies, procedures and audit standards

• Processing Credits and Refunds and engaging with Stake Holders for timely collections.

• Working with collections and Cash applications team to resolve customer issues and requirements & approving the bank refunds for the team

• Trouble shooting Credit Note failures & rejections by engaging with requestors

• Proactively engaging with team in high priority issues for customer experience

• Performed Root Cause Analysis for Credit issues and High-End Escalations and troubleshooting them by engaging with relevant departments

• Processing CRI to give customer correct invoice which helps to clear the AR balance.

• Allocation of Open Debit Memos for Credit Notes.

• Processing of Credit notes & refunds through card & bank.

• Supporting the team in gathering the RNP and FVF report.

• Handling Priorities and Escalations within the SLA.

• Processing and allocation of Debit notes