Summary
Overview
Work History
Education
Skills
Achievements
Timeline
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Srujana Yelluri

Srujana Yelluri

Hyderabad

Summary

Results-driven professional with over four years of experience in order processing at Thomson Reuters, focusing on efficiency and accuracy. Expertise in Microsoft Excel and SAP to optimize operations and foster team collaboration. Recognized for exceptional communication skills and ability to thrive in high-pressure environments. Committed to delivering outstanding service and ready to contribute to a dynamic organization.

Overview

12
12
years of professional experience

Work History

Order Management Associate

Thomson Reuters
Hyderabad
08.2023 - Current
  • Ensuring the accuracy of orders, coordinating with various departments to facilitate timely delivery, and addressing any issues that may arise during the order lifecycle.
  • Managing delays in internal teams, and upholding quality and productivity standards.
  • Managing internal customer queries and communicating in a professional and service-minded manner.
  • The focus is on maintaining high levels of customer satisfaction through effective communication and problem resolution.
  • Managing online maintenance, lapsing of subscriptions, and access-related issues.
  • Assisting the billing department with the verification process for online invoices and upload portals.
  • Monitoring the generic mailbox to ensure timely processing and completion of requests per SLA.
  • Creation and modification of customer master data.
  • Meeting agreed volume, service, and quality targets.
  • Maintaining consistent communication with stakeholders to resolve issues.
  • Consistently delivering timely and accurate reports to management, including the Business Operations report, Negative Subscription report, and Missing Subscription report, while maintaining high standards of daily productivity and ensuring the quality of information provided.
  • Continuous improvement of processes is a key objective, alongside the use of analytical tools to enhance operational efficiency.

Process Associate

Genpact
Hyderabad
06.2013 - 04.2015
  • Maintained accurate records of invoice processing activities.
  • Managed day-to-day communications with multiple vendors simultaneously.
  • Performed data entry tasks to update customer records and maintain accuracy of information.
  • Monitored performance metrics to measure process effectiveness.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Worked with cross-functional teams to achieve goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Commerce - Computer Science

TVR Model High School
Hyderabad, India
05-2013

Skills

  • Microsoft Office
  • Fast learner
  • Data analysis
  • Operational efficiency
  • Time management
  • Quality assurance
  • Microsoft Excel
  • Communication skills
  • Problem resolution
  • Team collaboration
  • Ability to multitask

Achievements

  • Lean Six Sigma White Belt certified
  • Lean Six Sigma Yellow Belt trained

Timeline

Order Management Associate

Thomson Reuters
08.2023 - Current

Process Associate

Genpact
06.2013 - 04.2015

Bachelor of Commerce - Computer Science

TVR Model High School

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Srujana Yelluri