SRUTEEJ KUMARI KESHRI

• Conducted quality assurance reviews by analyzing customer interactions to ensure compliance with company standards.
• Identified areas for process improvement and provided actionable feedback to enhance service quality.
• Assisted in developing training programs for new representatives, ensuring alignment with quality and compliance standards.
• Collaborated with management to implement best practices that improved customer experience and operational efficiency.

Concentrix |

• Managed escalated customer issues, ensuring swift resolution, and customer satisfaction.
• Provided guidance, mentorship, and training to new customer service representatives.
• Ensured adherence to company policies, procedures, and quality standards.
• Conducted quality assurance by reviewing customer interactions, identifying areas for improvement, and providing constructive feedback to enhance team performance.