Sruthi Binoj
Bangalore
Summary
Dynamic and dedicated HR with 12 years of experience shaping high-performing teams and driving impact HR initiatives. Proven expertise in sourcing, screening, and on boarding top talent, as well as managing employee records and payroll, employee relations, Strategic planning, Talent Management. Adept at multitasking, problem-solving, and delivering results under pressure. Strong leader with a track record of successfully guiding and mentoring teams to achieve targets.
Overview
18
18
years of professional experience
Work History
HR Manager
08.2023 - Current
- Developed HR strategies aligned with business objectives
- Aligned HR initiatives with business goals to drive success
- Led talent acquisition, sourcing, interviewing, and hiring
- Implemented talent management programs for development and retention
- Conducted workforce planning for optimal talent placement
- Advised management and employees on HR matters
- Managed conflict resolution, disciplinary actions, and grievances
- Promoted positive workplace culture and employee engagement
- Oversaw performance appraisals and guided managers
- Developed and implemented performance improvement plans
- Analyzed performance metrics for improvement opportunities
- Designed competitive compensation and benefits programs
- Conducted salary benchmarking and market analysis
- Advised on strategies to attract and retain talent
- Led change management initiatives
- Facilitated organizational development and team-building
- Addressed organizational development needs
- Assessed training needs and developed programs
- Facilitated leadership development and succession planning
- Monitored and improved training program effectiveness
- Ensured compliance with labor laws and policies
- Managed risk and implemented mitigation policies
- Conducted regular compliance audits
- Tracked key performance indicators with HR analytics
- Prepared and presented HR reports
- Used data to identify trends and develop insights
- Enhanced employee engagement and satisfaction
- Conducted surveys and analyzed feedback for improvements
- Developed retention strategies to reduce turnover
- Provided guidance to HR teams and business units
- Coached managers and employees on HR best practices
- Acted as a liaison for seamless HR and departmental communication
HR Lead
02.2023 - 07.2023
- Collaborate with senior management to provide HR insights
- Lead and mentor HR team members
- Foster a positive and inclusive workplace culture
- Implement talent management programs
- Conduct workforce planning
- Act as a liaison between employees and senior management
- Communicate HR policies and updates effectively
- Design and manage competitive compensation structures
- Oversee benefits programs, including health insurance and retirement plans
- Ensure benefits programs meet employee needs
- Ensure efficient and effective HR operations
HR Executive
12.2015 - 12.2021
- Employee Life cycle Management: Manage end-to-end employee activities, from hiring to exit
- Source and select candidates for required positions
- Conduct induction and refresher training sessions
- Oversee onboarding and ensure proper placement
- Maintain and review employee records in HR software
- Track and maintain attendance records
- Compensation & Benefits: Process and disburse monthly salaries
- Monitor attendance for accurate payroll processing
- Compliance & Documentation: Guide employees on statutory compliance
- Verify documentation and guide subordinates
- Prepare labor documents to meet legal requirements
- Employee Relations: Conduct stay interviews for employee feedback
- Address grievances promptly
- Prepare & Process performance appraisals
- Employee Support & Development: Educate employees on statutory requirements
- Organize engagement activities to boost morale and team coordination
- Team Coordination: Support and enhance team coordination within HR and across the organization
Sales Team Leader
11.2014 - 12.2015
- Team Management: Lead and mentor a team of sales executives across Tamil Nadu, Hyderabad, Karnataka, and Maharashtra
- Recruit, train, and support team members to ensure high retention and performance
- Sales Strategy and Execution: Plan and analyze territory sales opportunities
- Coordinate and monitor sales efforts to meet company and team targets
- Drive sales target achievement and manage sales support functions
- Operational Support: Supervise call center operations and lead management
- Assist HR with updating attendance and payroll data for marketing executives
- Develop and maintain performance statistics and productivity metrics
- Market Development: Focus on market development within the assigned territory
- Ensure timely completion of work and customer satisfaction
Sales Team Leader
10.2012 - 10.2012
- Team Leadership: Lead a team of 9 Tele Sales Executives and 4 Direct Sales Executives in Rest of Tamil Nadu
- Recruit, train, and support team members to ensure high retention
- Sales Planning and Execution: Analyze territory opportunities and plan sales calls
- Coordinate and monitor sales efforts to meet branch targets and drive business growth
- Operational Support: Supervise call center operations and manage lead generation
- Assist with employee attendance, salary updates, and incentives
- Performance Management: Guide and mentor the sales team to achieve goals
- Implement training programs for skill development
- Reporting and Analysis: Maintain performance metrics and track productivity to enhance sales effectiveness
- Ensure timely completion of tasks and customer satisfaction
Customer Service Executive
12.2006 - 12.2009
- Inbound Call Handling: Manage inbound calls for personal banking inquiries
- Assist customers with personal loans, credit cards, and other banking products
- Customer Support: Adhere to company standards while providing service
- Handle escalated queries and complaints, ensuring resolution within TAT
- Liaise with other departments to address customer issues
- Cross-Selling and Retention: Cross-sell personal banking products and Tata AIG insurance to HSBC customers
- Focus on customer retention through effective product recommendations
- Training and Quality Service: Conduct on-the-job training for new joiners
- Deliver high-quality service and follow up on complaints until resolution
Education
06.2022
12.2009
Skills
- Critical thinking and problem solving
- Ability to Multitask
- Employee Relations
- Recruitment and Selection
- Conflict Resolution
- Training & Development
- Performance Management
- HR Compliance
- Data Analysis
- Organizational Development
- Communication & Interpersonal Skills
Languages
- English
- Hindi
- Malayalam
- Tamil
- Kannada
Timeline
HR Manager
08.2023 - Current
HR Lead
02.2023 - 07.2023
HR Executive
12.2015 - 12.2021
Sales Team Leader
11.2014 - 12.2015
Sales Team Leader
10.2012 - 10.2012
Customer Service Executive
12.2006 - 12.2009
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