Sruthi C.S
Service Engineer
Chennai
Summary
Meticulous Mechatronics Engineer, Skilled with developing technical documentation within the medical and automotive industries. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Service Engineer
HCL Technologies LTD
07.2023 - Current
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Collaborated with cross-functional teams to develop and optimize product designs, meeting project deadlines and quality standards
- Reviewed technical documentation to complete equipment maintenance and repair.
Technical Writer
HCL Technologies LTD
10.2021 - 06.2023
- Engaged in New Product design and Developments of Medical Laboratory equipment's
- Collaborated with client to translate technical user manuals into other foreign language
- Adhered to international standards like ISO 13485, ISO 14971
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Involved in internal quality audits and Project management task (PMP).
Education
B.E MECHATRONICS ENGINEERING -
Chennai Institute of Technology
Kundrathur 08.2017 - 05.2021
H.S.C -
Zion Matriculation Higher Secondary School
Tambaram 05.2016 - 05.2017
S.S.L.C -
Zion Matriculation Higher Secondary School
Tambaram 06.2014 - 05.2015
Skills
Analytical Thinking
Project Management
Cross-Functional Communication
Training and mentoring
Problem-solving abilities
Skills
- Power BI
- MySQL
- Adobe (FrameMaker, InDesign, Illustrator)
- MS office Packages (Excel, Word, PPT)
Certification
Certified Creo professional - HCL
Awards
Recognized as "ERS Quality champion" - HCL Technologies' in the year 2023.
Timeline
Service Engineer
HCL Technologies LTD
07.2023 - Current
Technical Writer
HCL Technologies LTD
10.2021 - 06.2023
B.E MECHATRONICS ENGINEERING -
Chennai Institute of Technology
08.2017 - 05.2021
H.S.C -
Zion Matriculation Higher Secondary School
05.2016 - 05.2017
S.S.L.C -
Zion Matriculation Higher Secondary School
06.2014 - 05.2015