Sruthi Jayan
Chennai
Summary
Dynamic professional with 3+ years of experience in managing account operations, ensuring regulatory compliance and enhancing customer satisfaction in dynamic financial settings. Proven expertise in implementing and overseeing client reference data systems, including client onboarding, data validation, and maintenance processes. Hands-on experience in handling end-to-end account operations, including opening, maintenance, and closure, adhering to rigorous regulatory frameworks. Skilled in maintaining high data integrity and process improvements that increase efficiency and reduce errors. Adept at preparing detailed reports and supporting evidence for internal and external audits, enhancing transparency and compliance. Recognized for exceptional analytical, problem-solving, and decision-making abilities, consistently driving process enhancements. Successfully transitioned account processing and verification tasks from Nordics onshore teams to the India operations team, resulting in a 30% improvement in processing times and enhanced accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Referential Officer
BNP Paribas India Solutions Pvt Ltd.
07.2021 - Current
- Company Overview: It is a key provider of specialized banking and financial services in India
- Ensured 95% accuracy and completeness of client data within the core banking system, directly impacting the integrity of over 1500+ client accounts
- Managed 50+ daily account operations including account openings, closings, and maintenance, strictly adhering to regulatory compliance requirements
- Managed CRDS code creation and Prime Brokerage account setup, successfully onboarding 100% of assigned client accounts within SLA.
- Led Nostro and Loro account setup, ensuring 99% accuracy in interbank transactions.
- Handled priority account openings for Tier 1 clients, achieving a 98% on-time completion rate.
- Conducted bank document verification, ensuring 100% compliance in signature authentication and certification for regulatory audits.
- Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance
- Managed a diverse portfolio of 500+ client accounts, ensuring the timely and accurate execution of account transactions and compliance activities
- Facilitated cross-regional collaboration with stakeholders in the Nordics, United Kingdom, and Spain, improving workflow consistency and operational process efficiency by 25%
- Verified and validated information rigorously to maintain data integrity in the client database and mitigate risks
- Identified and implemented process enhancements, significantly boosting operational efficiency and reducing redundancies
- Prepared and submitted 100+ detailed reports annually on client account activities, ensuring 100% transparency and full compliance with internal and external audit standards
- Mentored and supported the professional development of 11 junior staff members, enhancing overall team performance and efficiency by 25%
- Supported internal audits by assisting with documentation reviews and providing evidence, meeting annual and quarterly audit requirements
- It is a key provider of specialized banking and financial services in India
Education
Master of Business Administration - Banking & Finance Management
NMIMS
Mumbai01.2024
Bachelor of Commerce - Finance
College of Applied Science
01.2022
Skills
- Banking Operations Management
- Customer Service Excellence
- Client Data Management
- Audit and Reporting
- CrossFunctional Team Collaboration
- Process Optimization
- Account Management
- Strategic Planning
- Stakeholder Collaboration
- Data Analysis
- Problem-Solving
- Banking Software: Atlas2 System
- Banking Software: Signplus System
- Data Management System: CRDS Web
- Analytics Tool: BI Tool
- Spreadsheet Software: Microsoft Excel
Certification
Sustainability Leadership, 05/01/21
Timeline
Client Referential Officer
BNP Paribas India Solutions Pvt Ltd.
07.2021 - Current
Master of Business Administration - Banking & Finance Management
NMIMS
Bachelor of Commerce - Finance
College of Applied Science
Sustainability Leadership, 05/01/21
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