Sruthi Kumar
Bangalore
Summary
Seasoned Business Analyst Supervisor with a proven track record at FRAGOMEN IMMIGRATION SERVICES PVT LTD, specializing in RPA and ServiceNow implementation. Expert in stakeholder collaboration and change management, I've driven significant process optimizations and team mentorship, leveraging skills in JIRA and Agile frameworks to exceed project goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst Supervisor
FRAGOMEN IMMIGRATION SERVICES PVT LTD
04.2019 - Current
- Lead RPA strategy, process analysis, and automation planning.
- Collaborate with stakeholders to define requirements, and create BRDs.
- Oversee automation design, governance, and compliance.
- Supervise UAT, validate bot performance, and optimize workflows.
- Drive change management, user training, and team mentorship.
- Proficient in JIRA, Confluence, TFS, and Automation Hub for project tracking, collaboration, and automation management.
Associate Business Analyst
ERNST & YOUNG GLOBAL DELIVERY SERVICES
07.2015 - 04.2019
- Worked in methodologies like Agile, SAFe, and the Waterfall model of delivery.
- I learned the technical aspects of ServiceNow to add value to the related deliverables.
- Worked as an 'Epic Owner' for the Kanban team in ServiceNow by continuously delivering services and value to the customer.
Education
Master of Business Administration -
Fisat Business School
Angamaly, Kerala, India05.2015
Bachelor of Business Administration -
Kristu Jyoti College of Technology
Kottayam, Kerala, India05.2013
Skills
- Business Analysis and Process Optimization
- RPA and ServiceNow Implementation
- Requirement Gathering and BRD Documentation
- Workflow Automation and Process Mapping
- Stakeholder Collaboration and Change Management
- JIRA, Confluence, TFS, and Automation Hub
- Governance, Compliance, and Risk Management
- UAT, testing, and performance optimization
- Agile and ITIL frameworks
- Team Leadership and Mentorship
Certification
ITIL V-3 Foundation certification
Service Now® Certified System Administrator – Boot camp
SAFe® 4 Certified Practitioner
ISO 9001-2015 Internal Auditor Certified
Project Management Professional - Trained
Volunteer Experience
Intern, Crompton Greaves, 03/2015, 04/2015, Mumbai, Maharashtra, Conducted extensive market research on LED products to understand the market gap of LED products, the position of CG in the LED market, to implement promotional measures using questionnaire method., Conducted a SWOT analysis to understand the actual measures which can enhance the growth of the firm
Languages
- English, Native or Bilingual Proficiency
- Malayalam, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
Hobbies and Interests
- Traveling/Driving
- Cooking
- Gardening
Timeline
Business Analyst Supervisor
FRAGOMEN IMMIGRATION SERVICES PVT LTD
04.2019 - Current
Associate Business Analyst
ERNST & YOUNG GLOBAL DELIVERY SERVICES
07.2015 - 04.2019
Master of Business Administration -
Fisat Business School
Bachelor of Business Administration -
Kristu Jyoti College of Technology
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