Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Certifications And Projects
WRITING
Languages
Timeline
Generic
Sruthi S

Sruthi S

Palakkad

Summary

Customer Support Agent with 2+ years of experience in high-volume contact centers, specializing in customer satisfaction, complaint resolution, and multi-channel support. Adept at managing inquiries, utilizing CRM and support ticket tools, and collaborating across teams. Recognized for outstanding communication, conflict management, and timely query resolution.

Transitioning from customer-centric role in fast-paced environment, seeking to leverage skills in problem resolution and client interaction. Strong foundation in understanding user needs and delivering tailored solutions. Committed to bringing excellent communication and analytical skills to new career path.

Overview

2
2
years of professional experience
1
1
Certification

Work History

AT&T Support Executive

24 7.ai
05.2025
  • - Handled inbound and outbound customer interactions across phone, email, and chat, ensuring prompt resolution.
  • - Maintained accurate CRM records and managed detailed documentation for service requests.
  • - Resolved escalated complaints, increased first-contact resolution rates, and improved customer retention.
  • - Worked collaboratively across departments to solve complex issues while adhering to company policies.
  • - Provided information on product/service offerings and followed up on unresolved queries.

Customer Service Agent - AMAZON

Sutherland Global Services
08.2017 - 05.2019
  • - Handled inbound and outbound customer interactions across phone, email, and chat, ensuring prompt resolution.
  • - Maintained accurate CRM records and managed detailed documentation for service requests.
  • - Resolved escalated complaints, increased first-contact resolution rates, and improved customer retention.
  • - Worked collaboratively across departments to solve complex issues while adhering to company policies.
  • - Provided information on product/service offerings and followed up on unresolved queries.

Education

MBA - Information System Management

BHARATHIAR UNIVERSITY
COIMBATORE
01.2022

BE - Computer Science & Engineering

RVS Technical Campus
01.2017

Higher Secondary Education - undefined

Govt. Higher Secondary School
Kizhakkenchery, Kerala
01.2013

SSLC - undefined

Sarvajana Higher Secondary School
Puthucode, Kerala
01.2011

DATA SCIENCE
EDUKRON BANGALORE

Skills

  • Customer Satisfaction, Complaint Resolution, Query Management & Live Chat Support, Relationship Management, Attention to Detail, Time Management, Account & Data Management
  • Communication (English, Hindi, Tamil, Malayalam) All Fluent (100%)
  • MS Office, CRM Tools
  • Visual Basic, C, C, Java, HTML, SQL
  • MS Windows & Linux Environment
  • Software troubleshooting
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Technical support expertise
  • Customer service expertise
  • Verbal and written communication

Certification

DATA SCIENTIST

Personal Information

  • Available: Immediate Joining
  • Passport Number: R0948488
  • Date of Birth: 25-05-1996
  • Gender: Female
  • Marital Status: Married
  • Availability: Immediate Joining
  • ID Type: Passport
  • ID Number: R0948488

Certifications And Projects

  • Business Analytics and Decision Science Workshop
  • Effective Coding Techniques Workshop
  • Library Management System (Mini Project)
  • Bone Cancer Detection (Major Project, using Visual Basic)

WRITING

STORIES AND POEMS

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Malayalam
Advanced (C1)

Timeline

AT&T Support Executive

24 7.ai
05.2025

Customer Service Agent - AMAZON

Sutherland Global Services
08.2017 - 05.2019

BE - Computer Science & Engineering

RVS Technical Campus

Higher Secondary Education - undefined

Govt. Higher Secondary School

SSLC - undefined

Sarvajana Higher Secondary School

MBA - Information System Management

BHARATHIAR UNIVERSITY

DATA SCIENCE
Sruthi S