Sruthi S
Palakkad
Summary
Customer Support Agent with 2+ years of experience in high-volume contact centers, specializing in customer satisfaction, complaint resolution, and multi-channel support. Adept at managing inquiries, utilizing CRM and support ticket tools, and collaborating across teams. Recognized for outstanding communication, conflict management, and timely query resolution.
Transitioning from customer-centric role in fast-paced environment, seeking to leverage skills in problem resolution and client interaction. Strong foundation in understanding user needs and delivering tailored solutions. Committed to bringing excellent communication and analytical skills to new career path.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AT&T Support Executive
24 7.ai
05.2025
- - Handled inbound and outbound customer interactions across phone, email, and chat, ensuring prompt resolution.
- - Maintained accurate CRM records and managed detailed documentation for service requests.
- - Resolved escalated complaints, increased first-contact resolution rates, and improved customer retention.
- - Worked collaboratively across departments to solve complex issues while adhering to company policies.
- - Provided information on product/service offerings and followed up on unresolved queries.
Customer Service Agent - AMAZON
Sutherland Global Services
08.2017 - 05.2019
- - Handled inbound and outbound customer interactions across phone, email, and chat, ensuring prompt resolution.
- - Maintained accurate CRM records and managed detailed documentation for service requests.
- - Resolved escalated complaints, increased first-contact resolution rates, and improved customer retention.
- - Worked collaboratively across departments to solve complex issues while adhering to company policies.
- - Provided information on product/service offerings and followed up on unresolved queries.
Education
MBA - Information System Management
BHARATHIAR UNIVERSITY
COIMBATORE01.2022
BE - Computer Science & Engineering
RVS Technical Campus
01.2017
Higher Secondary Education - undefined
Govt. Higher Secondary School
Kizhakkenchery, Kerala01.2013
SSLC - undefined
Sarvajana Higher Secondary School
Puthucode, Kerala01.2011
DATA SCIENCE
EDUKRON BANGALORESkills
- Customer Satisfaction, Complaint Resolution, Query Management & Live Chat Support, Relationship Management, Attention to Detail, Time Management, Account & Data Management
- Communication (English, Hindi, Tamil, Malayalam) All Fluent (100%)
- MS Office, CRM Tools
- Visual Basic, C, C, Java, HTML, SQL
- MS Windows & Linux Environment
- Software troubleshooting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Technical support expertise
- Customer service expertise
- Verbal and written communication
Certification
DATA SCIENTIST
Personal Information
- Available: Immediate Joining
- Passport Number: R0948488
- Date of Birth: 25-05-1996
- Gender: Female
- Marital Status: Married
- Availability: Immediate Joining
- ID Type: Passport
- ID Number: R0948488
Certifications And Projects
- Business Analytics and Decision Science Workshop
- Effective Coding Techniques Workshop
- Library Management System (Mini Project)
- Bone Cancer Detection (Major Project, using Visual Basic)
WRITING
STORIES AND POEMS
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Malayalam
Advanced (C1)
Timeline
AT&T Support Executive
24 7.ai
05.2025
Customer Service Agent - AMAZON
Sutherland Global Services
08.2017 - 05.2019
BE - Computer Science & Engineering
RVS Technical Campus
Higher Secondary Education - undefined
Govt. Higher Secondary School
SSLC - undefined
Sarvajana Higher Secondary School
MBA - Information System Management
BHARATHIAR UNIVERSITY
DATA SCIENCE
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