Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sruthi Sodima

Sruthi Sodima

Hyderabad

Summary

Skilled professional with 7+ years overall experience in Technical Support. Proficient in security testing methodologies. Possess excellent communication skills, strong leadership abilities, and advanced technical knowledge. Knowledgeable trainer and customer-focused engineer, capable of developing strategic plans and driving execution to enhance customer satisfaction.

Overview

8
8
years of professional experience

Work History

Support Engineer

Checkmarx
07.2023 - Current
  • Provide technical support to Checkmarx customers using the security testing methodologies like SAST, SCA, DAST etc. and Checkmarx plug-ins in all IDE's and CI/CD Tools.
  • Educate customers and internal stake holders about the Checkmarx Products- Checkmarx SAST, Checkmarx One, Checkmarx SCA and all the related plug-ins.
  • Take ownership of resolving technical issues while ensuring an outstanding customer experience.
  • Assist customer in configuring their pipeline(Jenkins, Azure DevOps, Bamboo, etc) with Checkmarx products. Investigate and troubleshoot customer's pipeline issues caused by the Checkmarx plugin.
  • Providing Checkmarx product training to internal employees.
  • Provide the technical response to customers mainly through the Salesforce support system(cases).
  • Smart routing – based on the case analysis, route to the correct skill-based team or R&D accordingly.
  • Contribute to knowledge sharing (writing articles, including Root Cause Analysis (RCA) for resolved cases)
  • Proactively seek to exceed customer expectations, leading to high customer satisfaction ratings
  • Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers.

Associate Functional Consultant

ADP India Pvt. Ltd.
02.2022 - 07.2023
  • Dealing with UK Clients and Responsible for identifying business
  • Defining support procedures
  • And leading workstreams implementations and monitoring.
  • Determined proper methodologies and procedures to use based upon project specifications.
  • Professionally interacted with clients to assess business requirements and determine software needs.
  • Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.

Investigation Specialist

Amazon
01.2020 - 02.2022
  • Pilot batch trainer
  • New process of feeding Data to ML to automate few redundant tasks. Senior Investigator - Connecting with Stake holders to improve the existing process workflow.

Risk Investigator

Amazon
01.2019 - 09.2019
  • Subject Matter Expert Worked in process of identifying
  • Assessing and controlling threats to organization's data. Monitoring account behavior across Amazon and blocked millions of fraud attacks against Amazon and it's customers.

Technical Support Associate

Amazon
05.2017 - 09.2018
  • Process Trainer
  • Subject Matter Expert Addressing the customer's concerns regarding the technical issues with Amazon devices. Troubleshooting Amazon devices.

Education

Bachelors - Electronics and Communication, Engineering

Guru Nanak Institutions
Hyderabad, India
06-2017

High School Diploma -

Narayana Junior College
Hyderabad, TELANGANA
05-2013

High School Diploma -

Auxilium High School
Hyderabad, TELANGANA
05-2011

Skills

  • Proficient in SAST, SCA, and DAST
  • Java
  • Unix
  • Docker
  • Kubernetes
  • AWS
  • Azure DevOps
  • Jenkins
  • SQL
  • Git
  • Terraform

Languages

English
Telugu
Hindi

Timeline

Support Engineer

Checkmarx
07.2023 - Current

Associate Functional Consultant

ADP India Pvt. Ltd.
02.2022 - 07.2023

Investigation Specialist

Amazon
01.2020 - 02.2022

Risk Investigator

Amazon
01.2019 - 09.2019

Technical Support Associate

Amazon
05.2017 - 09.2018

Bachelors - Electronics and Communication, Engineering

Guru Nanak Institutions

High School Diploma -

Narayana Junior College

High School Diploma -

Auxilium High School

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Sruthi Sodima