Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SRUTHILAYA RAMALINGAM

Chennai

Summary

Professional with extensive experience at Amazon Development Center, specializing in business analysis and customer service. Demonstrated ability to enhance client satisfaction and drive account growth through effective strategies. Skilled in coaching teams and implementing performance improvement initiatives, fostering a culture of excellence. Recognized for productivity and efficient task completion, with expertise in client relationship management and strategic account planning.

Overview

12
12
years of professional experience

Work History

Associate Account Manager

Amazon Development center, Chennai
Chennai
04.2025 - Current
  • Foster relationships with clients to understand their needs and provide tailored solutions.
  • Collaborate with cross-functional teams to enhance service delivery and streamline processes.
  • Analyze market trends to identify opportunities for account growth and retention.
  • Develop and implement strategies to improve client satisfaction and engagement.
  • Train and mentor junior team members to enhance their skills and performance.

Lead

Amazon Development Center
Chennai
11.2019 - 03.2025
  • Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects.
  • Able to work well under pressure and tight deadlines.
  • Able to prioritize tasks with minimal direction.
  • Answer questions regarding the store and its products.
  • Describe products, and explain the use, operation, and care of products to customers.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
  • Ensure that appropriate corrections were made to resolve vendor's problems.
  • Provided vendors with fast and accurate cash handling services, resolving any issues in an efficient manner.
  • Communicated with management, team, and customers in a professional manner using a combination of emails, phone calls, instant messages, and face-to-face meetings.
  • Recognized for exceptional customer service skills and problem-solving ability.
  • Updated business processes to improve customer satisfaction and reduce costs.
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
  • Work with team and management to deliver exceptional production operations.
  • Ensured work area was clean and organized, which increased production.
  • Collaborated with the management team to receive, open, unpack, and merchandise store shelving products.
  • Trained new employees in knowledge of company policies and procedures.

Team Lead

Sutherland Global services
Chennai
12.2018 - 10.2019
  • Mentored and supported 25 + team members to create strong workspace culture and enhance professional development
  • Responsible in auditing team members work data
  • Increased employee performance and Job satisfaction to strength retention and engagement.
  • Conducted 1:1 session with team and provided performance feedback
  • Responsible for team SLA's and KPI metrics
  • Conducted weekly meetings to motivate team members, address concerns and questions, plan improvements and evaluate progress towards goals.

Subject Matter Expert

Sutherland Global services
Chennai
09.2016 - 11.2018
  • Improved user productivity and efficiency through system training and support.
  • Working with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues
  • Collaborated with management to identify and prioritize new development concepts
  • Handled BQM team and delivered 100% success rate in their performance.
  • Apart from operation, worked with training team as VTF in peak seasons.

Customer support Associate

Sutherland Global services
Chennai
09.2013 - 08.2016
  • Handled Inbound and outbound contacts for International customers and provided accurate information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided seller support on refunds, posted feedback and policy changes

Education

Post Graduate of Business Administration -

Symbiosis University
Chennai
06.2017

Bachelor of Science -

Meenakshi College for Women
Chennai
04.2013

Skills

  • Business analysis
  • Tech support
  • Coaching
  • Leadership
  • Adaptability
  • Time management
  • Problem solving
  • Research
  • Team leadership
  • Employee training
  • Performance feedback
  • Data analysis
  • Performance tracking
  • Multi-task management
  • Vendor relations
  • Service delivery improvement
  • Customer service

Accomplishments

  • Highest stack ranking topper across the site and awarded Customer Obsession award by Amazon for the performance in the year 2015.
  • Recognized by Sutherland Global Services for my performance as a consultant in Amazon Kindle for consecutive 8 months (03/01/16 - 09/01/16).
  • Worked in Amazon Kindle process for 3 years and moved to Amazon Digital as a Team Lead and awarded Best Team Lead for consecutive 13 months from (07/01/18 to 08/01/19) by Sutherland Global Services.
  • Awarded twice Quarterly Topper in the year 2016 and 2017.
  • Handled BQ Team twice with the members of 10-15 and improved their performance in all the metrics which was recognized by Sutherland Global Services in the year 2018.
  • Recognized by Amazon as a Best performer in handling Chats for the year 2015 to 2016.

Timeline

Associate Account Manager

Amazon Development center, Chennai
04.2025 - Current

Lead

Amazon Development Center
11.2019 - 03.2025

Team Lead

Sutherland Global services
12.2018 - 10.2019

Subject Matter Expert

Sutherland Global services
09.2016 - 11.2018

Customer support Associate

Sutherland Global services
09.2013 - 08.2016

Post Graduate of Business Administration -

Symbiosis University

Bachelor of Science -

Meenakshi College for Women

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SRUTHILAYA RAMALINGAM