Yoga
Years of professional experience in Healthcare domain
Sruthi Mathangi Chandrasekaran
Chennai
Summary
With 17 years of IT experience, served as a Delivery Manager, Agile Coach, and Process Expert in Healthcare. Expertise in Agile methodology adoption, mentoring agile teams onsite and offshore. Excel as a Scrum Master, managing team throughput and stakeholders. Successfully managed large transitions for production support engagements. Strong background in quality assessments (CMMI and ISO). Proficient in SDLC and deep understanding of Software Engineering concepts and Quality standards. Thrive under pressure, meeting deadlines while managing multiple tasks. Build positive rapport with clients. Problem-solving skills complemented by strong management and engineering background. Excelled as a Team Lead, coordinating Onsite/Offshore team efforts. 2 years of experience as an Automation Developer, actively participated in coding and framework design for automation testing.
Overview
17
17
10
10
Project Management experience
8
8
Certifications
Work History
Project Delivery Manager
Tata Consultancy Services
07.2021 - 12.2024
- Monitored and tracked QA project progress to support timely completion
- Established clear communication channels for stakeholders, ensuring timely updates on project progress and issues resolution.
- Implemented continuous improvement initiatives to identify areas of inefficiency in the project delivery process and develop solutions for optimization.
- Cultivated strong relationships with clients through regular communication and transparent reporting on project status updates, fostering trust and long-term partnerships.
- Mentored junior team members in best practices for project management, contributing to their professional growth and development within the organization.
Delivery Excellence Manager/Governance Lead
Tata Consultancy Services
Chennai
07.2019 - 07.2022
- Delivery excellence manager for one of the Sub units in the ISU
- Critical project governance for the unit
- Turning around of projects with customer concerns to BAU
- Agile coach for the unit
- Worked at relationship level embracing SAFE and Scrum in embracing agile methodologies
- Coaching and mentoring the teams to start adapting agile methodology from waterfall
- Guiding teams to recover from customer concerns on through put and improve their velocity
- Involve in RFPs for agile methodology adoption POVs and delivery quality excellence in the project execution
- Governance and reviews of large transformation projects in agile methodology
- Large production support team governance and improve rigor in operations
- POVs created for agile in operations
Delivery Assurance Manger/Agile Scrum Master
Tata Consultancy Services
06.2016 - 06.2019
- Segment DAM for one of the Sub units in the Healthcare ISU
- Account owner for one of the large accounts in the unit
- Have performed DAF activities for projects including critical projects and other location projects
- Metric champion for the unit and performed PCB analysis and best practice sharing for project in org level forums
- Played role of PPM SPOC for the unit
- Worked closely with corporate for the reviews of the critical projects
- Created dashboards for enabled metrics tracking and analysis using MS Excel
- Enhanced dashboards for managing compliance DEG parameters
- As a scrum master for the team involved in conducting the scrum ceremonies, reducing NVA
- Help the project teams to adapt to agile methodology
- Tool demos for the project teams
Program Test Manager
Tata Consultancy Services
06.2015 - 03.2016
- And selected international markets which are offered through employers and other groups
- Partner with delivery team leads and ASG (Application Solution Group) QA leads on delivery planning activities
- Create all test strategies for work efforts – ensuring both ASG (Application Solution Group) and horizontal impacts are accounted for
- Provide metrics and reporting to ensure the ASG (Application Solution Group) QA Lead can approve all asset level efforts prior to moving into the corresponding release
- Calculate, gather and provide work effort testing estimates
- Own all testing project level planning activities
- Negotiate testing timelines/extensions if needed with delivery leads and ASG (Application Solution Group) QA Leads
- Allocate all vendor testing resources and updates ASG (Application Solution Group) QA Lead on a regular basis, in order to allow for budget/project and resource reporting out of clarity to occur
- Provide project/release status to ASG (Application Solution Group) Leadership team
- Escalate risks and provide options for mitigation to effected leadership team members
- Ensure all required release level documentation is complete by due date
- Accountable for overall success and quality of all Testing deliverables
- Works with aligned test team members to create/maintain the Application Test Strategy
- Attend Enterprise Release Management (ERM) Calls
- Completes defect assessment forms
- Review& Provide Feedback on Requirements, Functional Specification Documents and Technical Design Specifications
- Works with Project Managers directly to complete and update test plans/approach
- Collaborate with other Lead/SME team members to ensure coordination activities are identified and executed as applicable
- Work creatively with PM and testing team to solve for potential roadblocks
- Cigna Corporation: CIGNA Healthcare offers a variety of health care products and services related to medical, dental, disability, life and accident insurance primarily to individuals in the U.S
- And selected international markets which are offered through employers and other groups
Project Test Manager
Tata Consultancy Services
01.2013 - 12.2014
- Company Overview: Core Operations: Client and Customer Services is one of the towers under the Core Operations Technology Solutions Group
- C&CS plays a major role in the healthcare system since it sits at the top of the healthcare food chain
- Management of overall services provided for C&CS and responsible to ensure smooth operations of all the applications in the suite
- Provide Status Reports for C&CS service to the Application Solution Group Managers
- Address the escalated issues/risks to the corresponding stake holders
- Drive automation initiatives for the team and generate ideas for automation
- Guide the team to prepare the automation approach and design for the initiatives
- Monitor overall C&CS metrics & identify areas of improvement for the Organization
- Identify scope for automation and monitor the automation activities carried out by the team
- Collect continuous feedback and ensure the lessons learned are implemented in future
- Coordinate and rotate resources across services as part of cross training within C&CS and across other towers
- Mentor and guide TCS team to implement process improvements and value adding initiatives
- Overall definition of metrics and status monitoring of TCS activities and weekly status reporting to the C&CS Manager
- Deliver a Summary Report to C&CS Manager that includes Release Metrics, Causal Analysis, Lessons Learned, Automation and Improvements proposed/implemented
- Responsible for the overall performance of the TCS C&CS team across services
- Interact with C&CS Manager to resolve the risks foreseen such as additional effort requirement, stringent timelines, schedule slippage and utilization of resources
- Responsible for Overall Planning, Execution and Tracking of services planned in the contract
- Estimate the effort for Service Requests, Demand Management & Capacity Planning for all deliverables
- Responsible to identify Process Standardization and Productivity improvement initiatives and implement the same
- Ensure Audit Compliance across C&CS
- Resource planning for the releases/services within C&CS based on the inputs from Cigna
- Take care of work assignments and monitor the resource utilization
- Liaise with the onsite and offshore teams for the necessary resource requirements
- Monitor, review and evaluate quality of the deliverables and track the Status, Effectiveness, Efficiency and Quality of services
- Play active role in the improvement of Automation coverage for Core Operations
- Play active role in implementing the estimation technique and process standardization across all towers in Core operations
- Work with Cigna and TCS QA managers in planning, estimating and allocating resources (Onsite)
- Core Operations: Client and Customer Services is one of the towers under the Core Operations Technology Solutions Group
- C&CS plays a major role in the healthcare system since it sits at the top of the healthcare food chain
Onsite Test Lead
Tata Consultancy Services
10.2011 - 01.2013
- Company Overview: Client and Customer Services: Eligibility and Enrollment System plays a major role in the healthcare system since it sits at the top of the healthcare food chain
- Participating in the business requirement discussion with the Business and System Analysts
- Understanding the business, functional requirements and prepare Test Strategy and Test Scripts
- Walkthrough of the Test Strategy and Test Scenarios to the DEV, SA and other stakeholders
- Test Data Setup and Test data mining
- Defect triage with the delivery team and System Analyst
- Business Workflow and release test execution
- Addressing the issues raised by interface partners
- Co-ordinating with the third party vendors
- Coordinating the work with offshore team
- Perform effort estimation
- Client and Customer Services: Eligibility and Enrollment System plays a major role in the healthcare system since it sits at the top of the healthcare food chain
E2E Test Analyst
Tata Consultancy Services
12.2009 - 10.2011
- Company Overview: Enterprise Quality Assurance-End to End Testing: The project involves testing of End to End Business workflow scenarios for upstream and downstream applications
- Participate in the requirement gathering meetings
- Prepare test strategy for projects
- Prepare Integration test scenarios for Claim Repository application
- Coordinate with other applications and frame the test data requests for the Integrated scenarios
- Attend Defect triage discussions with participating applications
- Status Reporting to Client Functional test leads
- Analyze and resolve data issues for other interfacing partners
- Prepare release/monthly test summary report
- Enterprise Quality Assurance-End to End Testing: The project involves testing of End to End Business workflow scenarios for upstream and downstream applications
Automation Developer
Tata Consultancy Services
01.2008 - 09.2009
- Company Overview: Employer Services: CIGNA Healthcare offers a variety of health care benefit options—plans, programs and personal support for its members
- Feasibility Analysis: Understanding the application requirements and application compatibility with the tools
- Scripting: Identification of Business Scenarios
- Preparation of the Test cases
- Identification of suitable framework
- Preparation of the Test data
- Preparation of the Mapping document
- Preparation of Test Scripts
- Debugging and Execution of the Test Scripts
- Presentation of the Demo to the Client
- Maintenance: Retrofit of the Code
- Employer Services: CIGNA Healthcare offers a variety of health care benefit options—plans, programs and personal support for its members
Education
Bachelor of Technology(B.Tech) - Electronics and Communication
SASTRA University
Skills
Project tracking
undefinedTimeline
Project Delivery Manager
Tata Consultancy Services
07.2021 - 12.2024
Delivery Excellence Manager/Governance Lead
Tata Consultancy Services
07.2019 - 07.2022
Delivery Assurance Manger/Agile Scrum Master
Tata Consultancy Services
06.2016 - 06.2019
Program Test Manager
Tata Consultancy Services
06.2015 - 03.2016
Project Test Manager
Tata Consultancy Services
01.2013 - 12.2014
Onsite Test Lead
Tata Consultancy Services
10.2011 - 01.2013
E2E Test Analyst
Tata Consultancy Services
12.2009 - 10.2011
Automation Developer
Tata Consultancy Services
01.2008 - 09.2009
Bachelor of Technology(B.Tech) - Electronics and Communication
SASTRA University
Tools Used
- Jira
- Rally
- Microsoft O365 Excel
- Microsoft O365 Word
- Microsoft O365 PowerPoint
- Microsoft O365 Outlook
- Microsoft O365 SharePoint
- SOAP UI
- Mainframes - DB2
- Visual Studio
- HP ALM
- QTP
Certification
Growth and Transformation leader, INSEAD Business School, 2021
Personal Information
- Gender: Female
- Nationality: Indian
Accomplishments
- Managed transition and set up of large testing UAT testing project
- Supervised peak team of 80staff members.
- Turned around 3 Red projects to Green in terms project contractual obligations, SLAs , Resourcing, transition etc.
Interests
Sanskrit
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