SS Jeyachandran

• Trained employees on proper procedures and strategies to improve productivity.
• Performed monthly compliance checks.
• Gathered and reviewed customer feedback to improve operations.
• Engaged employees in business processes with positive motivational techniques.
• Assessed employee performance and developed improvement plans.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Maintained friendly and professional customer interactions.
• Complied with regulatory guidelines and requirements.

• Micromanaging complete branch operations with key focus on top line and bottom line profitability by ensuring optimal utilization of available resources.
• Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations and meeting of branch targets.

• Met with members to understand goals and recommend solutions to fit specific needs.
• Documented customer interactions and relationships using CRM systems.
• Mapping client's requirements and providing best banking solutions to suit their needs.
• Handling customer centric banking operations & ensuring satisfaction by achieving delivery and service quality norms.
• Interacting directly with clients and redressing queries & issues to their optimum satisfaction and resolving crucial & long pending complaints at the branch level.

Developing windows and web application using dot net framework

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.