S Sadiqa Savera

Timely, accurate and positive response and resolution to customer’s technical support needs and questions.Proper triaging and escalation of tickets beyond scope of expertise.Completely and accurately assisting with configured services for customers.Properly test and troubleshoot hardware prior to defective return and test returned RMA’s for issues/problems etc.Assistance with provisioning of phones and configuring IP PBXs. experience, particularly SIP, VoIP, Networking, Configuration of Firewalls .

• Handling Customers regarding Sales and Marketing for selling beauty products.
• Implementing new updates as per the product and Business plan.
• Referring new people to the opportunity and promoting the business.

 Worked in Health care process for the Clients in US region.

 Implementing new updates as per the client requirement.

Role Description:

• Process initiates with uploading the customer database, verifying and analyzing the details received from the Clients.

• Sending reports with quality checks in all aspects and ensuring to deliver the best to the client.

 Handling Inbound calls and Back-office operations for the Clients in Tamil Nadu.

 Also handling customer queries regarding setup box and updating details as per their need.

Role Description:

• Process initiates with uploading the customer database, verifying and analyzing the details received from the Clients.

• Sending reports with quality checks in all aspects and ensuring to deliver the best to the client.

Score- 85%

Score- 74%

Score- 86%