S Sakthi Sabarish
Chennai
Summary
Dedicated and customer-focused Client Care Executive with a proven track record of delivering exceptional service in a fast-paced banking environment. Skilled in handling client inquiries, resolving issues efficiently, and maintaining strong client relationships. Adept at collaborating with cross-functional teams to ensure seamless banking experiences, while upholding the highest standards of professionalism and compliance. An active member of ACAMS with 10 credit points, having completed multiple webinar certifications, and studied the handbook, demonstrating a strong commitment to anti-financial crime practices and ongoing professional development in AML and compliance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Care Executive - Multi Skill PSB
Standard Chartered
Chennai
07.2024 - Current
- Delivered exceptional customer service in credit cards and banking, and was consistently recognized by team leads and managers for outstanding performance.
- Collaborated closely with the email support team, gaining in-depth knowledge of email channel operations, and earning appreciation for excellence in November and December.
- Provided high-level support to the SOPS team, contributing to the efficient issuance of NDCs, and ensuring seamless coordination with management.
- Successfully supported senior management on various initiatives, earning recognition from multiple department heads for reliability and professionalism.
- Demonstrated strong cross-functional collaboration, going beyond core responsibilities to support multiple teams, and drive service excellence across channels.
- Contact: Anu B - Assistant Manager - 8056048434
BUISNESS DEVELOPMENT MANAGER
Expertrons
Chennai
06.2024 - 01.2025
- Drove course enrollments and client satisfaction by leading regional sales efforts and managing programs with top institutes like IITs, NITs, and the State University of California.
- Boosted brand visibility and inbound leads through targeted digital campaigns, webinars, and collaboration with SEO and analytics teams for web optimization.
- Contact: Mahesh Sundhar K – Account Manager – 8939722125
BUISNESS DEVELOPMENT ASSOCIATE
Skillovilla
Banaglore
05.2024 - 05.2024
- Converted inbound leads into paying customers through strategic counseling, using LeadSquared CRM to manage and streamline the sales process.
- Provided personalized guidance on data analytics and data science career tracks, aligning services with market trends to drive revenue and customer satisfaction.
- Contact: Catherine Xavier, Academic Counselor, 906-145-4227.
RECRUITMENT MANAGER INTERN
SkillsCapital
Remote
02.2024 - 02.2024
- Led end-to-end recruitment for key international tech clients, while managing interviews, onboarding, and training of new hires.
- Improved operational efficiency by leveraging ATS tools and implementing streamlined processes to reduce manual workload.
- Contact: Prithviraj, Director of Operations, 735-885-7615.
Education
Bachelor of Science - Chemistry
SRM Institute of Technology
Chennai 05-2024
12th Garde - Computer Science
Kendriya Vidyalaya
Coimbatore Skills
Compliance & Risk Management
- Anti-Money Laundering (AML) Compliance
- Regulatory Compliance and Risk Assessment
- Suspicious Activity Identification and Escalation
- Transaction Monitoring Systems (TMS) & Processes (TMP)
- Know Your Customer (KYC) & Customer Due Diligence (CDD)
- ACAMS Certification Knowledge
- Sanctions Screening & OFAC Compliance
- Policy and Procedure Development
Technical & Analytical Proficiency
- Microsoft Power BI (Data Visualization & Reporting)
- Microsoft Excel (Advanced Functions, PivotTables, Data Analysis)
- Microsoft PowerPoint (Professional Presentations & Reports)
Professional Skills
- Strong Written & Verbal Communication
- Leadership & Decision-Making Abilities
- Cross-Functional Team Collaboration & Email Operations
- Time Management & Task Prioritization
Certification
- Financial Crime: Processes and Technology by Udemy Business
- The Complete Guide to Anti-Money Laundering (AML) Compliance by Udemy Business
- Anti-Money Laundering Concepts: AML, KYC, and Compliance by Udemy Business
- Microsoft Power BI Desktop for Business Intelligence, by Udemy Business
- Microsoft Excel: Excel from Beginner to Advanced
Professional Development
Mentorship in AML, Compliance & Risk Management
Mentor: Gabriella Margherito, Policy Specialist, Group AML Policy and Standards (GSF Compliance AML) | Organization: [Standard Chartered]
Duration: Jan 2025 – Present
- Receiving guidance on AML frameworks, regulatory compliance practices, and enterprise risk management
- Exploring real-world scenarios involving transaction monitoring, sanctions screening, and escalation protocols
Mentorship in Customer Due Diligence (CDD) & KYC
Mentor: Robert Quito, AML Investigations, Team Lead, Organization: [Standard Chartered]
Duration: Jan 2025 – Present
- Gaining practical knowledge of CDD and KYC requirements, including onboarding, and risk-based profiling
- Reviewing case studies and compliance workflows for documentation, verification, and customer monitoring
Webinar Certifications ACAMS
- Sanctions Masterclass - Exploring the Intersection of Ransomware Crypto and Sanctions Risks
- Unlocking Growth: AML Risk Assessment for Customer Experience
- Welcoming Generative AI into Financial Crime and Compliance Operations
- Fraud Focus: Integrating Data Analytics Into an Anti-Fraud Program
Accomplishments
- Rank holder, SRM University
- 5th position in the SNS marathon, Coimbatore
- National player in basketball (Chennai region)
- Regional football player (Chennai region)
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Malayalam
Elementary (A2)
A2
References
References available upon request.
Timeline
Client Care Executive - Multi Skill PSB
Standard Chartered
07.2024 - Current
BUISNESS DEVELOPMENT MANAGER
Expertrons
06.2024 - 01.2025
BUISNESS DEVELOPMENT ASSOCIATE
Skillovilla
05.2024 - 05.2024
RECRUITMENT MANAGER INTERN
SkillsCapital
02.2024 - 02.2024
Bachelor of Science - Chemistry
SRM Institute of Technology
12th Garde - Computer Science
Kendriya Vidyalaya
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