S. Sandeep Kumar
Hyderabad
Summary
To use my education, experience, numerical and analytical skills in solving the problem, processing in the best possible way as a specialist in various business process flows.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Subject Matter Expert (PCL Certified)
ADP Private Ltd.
Hyderabad
04.2020 - Current
- Training and Managing new associates.
- Auditing team’s work and providing necessary feedback.
- Identifying, analyzing, and handling the escalations.
- Preparing the training content and coaching the new team.
- To upskill myself with the new legislative updates first and then transfer knowledge across the process.
- Taking responsibility of my manger in his absence
- Attending process improvement and automation meetings with the product and process owners.
- Schedule cross collaborations meetings across the processes to find the change for the improvements.
- working closely with the manager on interview taking skills.
- Did multiple surveys to understand what steps to be taken for good associate experience which has helped us controlling our teams retention.
- Attend forecast meetings to understand where are we in terms of the revenue and what will be the target for the upcoming quarter.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
Payroll Administrator
ADP Private Ltd.
Hyderabad
09.2018 - Current
- Processing the Payrolls of Weekly, Bi-weekly, Semi-Monthly and Monthly clients with the minimum employee count from 50 to 800
- Processing Garnishments as per the court order
- Maintaining the record of pension plan contributions Employee and Employer level
- Maintaining the record of Statutory (FICA, FUTA and FITW) and Voluntary deductions
- Handling recruiting, Terminations, Re-hire and transfer of employees between 2 CRA numbers
- Submitting Record of employment (ROE) to CRA and to produce draft copies to employees
- Maintaining Vacation Accruals and Auto Vacation Data as per the status of employees
- Creating new Earnings, Deductions, Taxable Benefits and Memos when required
- Remitting the taxes to CRA according to the remittance frequency
- Contributing towards workers compensation and maintaining the records of same
- Processing Year-end tax forms (T4's and W2) and Releve1 (RL-1-Qubec).
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Customer service representative (Personal Banker)
HSBC Electronic Data Processing
Hyderabad
10.2016 - 09.2018
- Personal Banker for 80 – 110 accounts
- Handling all queries related to accounts, loans, and Credit
- Keeping the client posted of the account status and about the promotional offers
- Monitoring the transactions, of the assigned accounts, to identify fraud.
Process Associate (Personal Banker)
Concentrix Daksh INDIA Services ltd.
Hyderabad
05.2015 - 10.2016
- Handling voice and Non-voice queries and providing end to end resolutions to the clients regarding their account, loans and credit card
- Identifying the need of the client and upselling the relevant options, benefiting the client.
Education
10+3 (Diploma) -
T.R.R College of Technology
SSLC -
Joy Land High School
Skills
- MS Office
- Basics in Hardware and Networking
- Good leadership quality
- Ability to work in a team or as an individual
- Good communication skills
- Self-confident
- Punctual
- Hard worker
- Training and mentoring
Certification
- PCL Certified Payroll Administrator - I have completed the 1st level of PCP certification which is PCL, I am yet to complete PF1 and PF2 to obtain full certification.
Accomplishments
Daksh
- Promoted internally as supervisor in Concentrix.
- Topper of the batch in HSBC.
- Given the role of Auditor in ADP.
Personal Information
- Title: Payroll Administrator
- Date of Birth: 09/24/1994
- Nationality: Indian
- Marital Status: Married
Languages
English, Hindi and Telugu
Hobbies and Interests
Singing, Playing guitar, Reading books.
Disclaimer
I hereby give consent for my personal data included in my application to be processed for the purpose of the recruitment. And I declare that the above information and particulars are true and correct to the best of my personal knowledge and belief.
Timeline
Subject Matter Expert (PCL Certified)
ADP Private Ltd.
04.2020 - Current
Payroll Administrator
ADP Private Ltd.
09.2018 - Current
Customer service representative (Personal Banker)
HSBC Electronic Data Processing
10.2016 - 09.2018
Process Associate (Personal Banker)
Concentrix Daksh INDIA Services ltd.
05.2015 - 10.2016
10+3 (Diploma) -
T.R.R College of Technology
SSLC -
Joy Land High School
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