S SANNIDHI

Experienced Product and Technical Advisor with 7+ years at Microsoft, specializing in collaboration technologies, cloud solutions, AI-driven applications, and customer success. Skilled in defining product strategy, integrating generative AI into business workflows, and driving end-to-end process improvements that enhance adoption, efficiency, and customer satisfaction. Adept at stakeholder management, roadmap execution, and data-driven decision making to deliver measurable business outcomes. Passionate about diversity, inclusion, and organizational change, with proven ability to mentor and influence teams while fostering a culture of continuous improvement. Strong background in creating scalable documentation, AI-enabled frameworks, and knowledge-sharing systems that accelerate operational excellence.

• Certified Scrum Product Owner (CSPO) from Scrum Alliance
• PROSCI-Certified change practitioner
• Microsoft Certified: Azure AI Fundamentals (Artificial Intelligence)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft 365 Certified: Teams Support Engineer Specialty
• Microsoft Certified Azure Fundamentals
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft 365 Certified: Fundamentals

• ACE Award- Architects of Excellence- Star Achiever, 2024
• ACE Award- Architects of Excellence as Backlog Buster, 2024
• ACE Award- Architects of Excellence- Star Achiever, 2020
• Cultural Ambassador winner, 2020

AI integration using Trellis:
To address a 40%+ case backlog and rising DSAT, I championed the integration of Trellis, an AI-powered sentiment analysis tool, into our case management workflow. I partnered with engineering and support teams to design real-time sentiment tracking and prioritization logic, enabling proactive escalation of high-risk cases. By positioning this initiative within the broader AI-driven support strategy and securing stakeholder buy-in, I ensured smooth adoption and measurable impact. This data-driven approach reduced backlog to 28%, brought DSAT down to 0%, and streamlined workflows, enhancing both customer satisfaction and operational efficiency.

RAVE to DFM Migration:
Drove the seamless migration of 1,000+ users from Skype for Business to Microsoft Teams, ensuring minimal downtime and strong adoption through a structured transition strategy. Defined and led efforts in configuration, customization, and interoperability, optimizing Teams’ functionality to align with business needs. Developed and executed a comprehensive change management and training program, achieving 90% adoption within three months. Partnered with cross-functional teams and stakeholders to proactively address challenges, improve performance, and enhance the user experience. Introduced post-migration monitoring and optimization, reducing technical issues and enabling continuous improvement. The initiative strengthened business continuity, increased productivity, and boosted user satisfaction, reflected in a 15% improvement in CPE/CSAT scores.

Skype for Business to Teams Migration:

Led the end-to-end migration strategy from RAVE to DFM for key delivery partners (Concentrix, Mindtree, Infosys, Crayon) to modernize case management and improve efficiency. Defined the migration roadmap, conducted pre-production testing on 500+ cases, resolved 50+ critical system bugs, and ensured 100% training readiness prior to launch. Partnered with cross-functional teams to manage account setup for 1,000+ users, facilitate 15+ triage sessions, and introduce custom views for optimized case tracking. To drive stakeholder confidence, provided real-time progress updates and positioned the initiative as a foundation for scalable operations. The migration achieved a 30% faster case resolution, 25% reduction in escalations, and 100% adoption within 60 days, while strengthening Microsoft’s delivery partner relationships.