Summary
Overview
Work History
Education
Skills
Languages
Timeline
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S.SHAHABUDDIN SIRAJUTHEEN.M

Villupuram

Summary

Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Computer Operator

Billing Services Group
06.2021 - Current
  • Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
  • Enhanced data security by performing regular backups and implementing disaster recovery plans.
  • Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
  • Boosted productivity by providing technical support to users, resolving issues in a timely manner.
  • Ensured smooth workflow through effective coordination with other sales professionals on projects and tasks.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.

Hotel Front Desk Clerk

Reception
09.2018 - 08.2020
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.

Hotel Supervisor

Cashiers
09.2019 - 05.2020
  • Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
  • Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
  • Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
  • Increased customer retention through exceptional service and timely resolution of issues.
  • Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.
  • Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
  • Monitored budget expenditures closely, identifying areas for cost-saving initiatives without compromising service quality or guest satisfaction rates.
  • Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Prepared monthly resort audits for review.

Education

Bachelor of Science -

MIET.ARTS &SCIENCE
TRICHY
2018

Skills

  • Technical Troubleshooting
  • Bug Reports
  • Data Quality Management
  • Hardware and Software Installation

Languages

English
Intermediate (B1)

Timeline

Computer Operator

Billing Services Group
06.2021 - Current

Hotel Supervisor

Cashiers
09.2019 - 05.2020

Hotel Front Desk Clerk

Reception
09.2018 - 08.2020

Bachelor of Science -

MIET.ARTS &SCIENCE

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S.SHAHABUDDIN SIRAJUTHEEN.M