A competent professional with over 10 years of experience in B2B and B2C Sales, Retail Sales, Customers Onboarding, Problem Solving & Operations Management, Client Relationship Management, Training and Team Management. Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service-related critical issues. Instrumental in leading general administrative activities for ensuring smooth operations. Proficient in carrying out service operations along with implementation of various techniques for improving the process operations along with cost effectiveness. An effective leader with proven abilities in leading teams for running successful process operations & experience of developing service standards for business excellence. Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. Possesses excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management & planning.
Hi, I’m
S Shajahan
Manager - Sales
Madathukulam
Summary
Overview
11
years of professional experience
3
Languages
Work History
Ebixcash World Money, Bangaluru Airport
Duty Manager
12.2024 - 08.2025
Job overview
- Responsible for new B2B agents acquisition by conducting due diligence, background and financial checks, collecting complete KYC of the clients, preparing commercials based on the competition and best in the market.
- Experienced in handling Corporate clients, AD business, Customer service, Dealing Cash and Forex, Bank transactions, Marketing, FX Dealings, Remittances, Accounting, Compliance and Controls,Receivables related to Foreign Exchange services
- Experienced in BFSI / NBFC sector sales, operations, people management and processes like Anti-Money Laundering Guidelines, Know-Your-Customer Norms and Compliance Management
- Responsible for the revenue generation in our Large Corporate and BFSI Vertical.
- Provide customers with guidance and best practices to help them achieve maximum value from our products and services.
- Monitor, evaluate, and provide insights on customer needs to guide product improvements and future strategic planning discussions..
Redha Al Ansari Exchange, Dubai
Head Cashier - Sales
11.2021 - 05.2024
Job overview
- Receive/issue cash transaction instruments like Remittance, foreign currency exchange, WPS, Demand draft, TT, and value added service transaction payments.
- Handling Muti-national currencies over fifty and above and doing booking against currency dealing.
- Collect cash against any transaction and preparing daily reports.
- Supervising the branch target and motivate the team members to achive the target on time.
- Doing remittance services using TT, Fast money, Instant cash, mobile money, cash pickup, western union and etc.
- Supervising the branch TT cashiers and transactions.
- Responsible to rectify the excess and short of cash and TT transactions.
- Preparing end of day report.
- Complying AML Policy & procedures.
- Resolving problems related to branch and customer side realtionship with branch.
- Maintaining records of each transaction and ensuring all the documentation and paperwork was in place and within compliance.
Ebixcash World Money Limited, Chennai Airport
Sr.Executive in FOREX
04.2014 - 01.2020
Job overview
- Handling, leading a Team towards the target.
- Doing analysis and making bridges for Business Development.
- Maintaining proper documentation and following KYC norms like CDD, EDD and greater transparency, RBI guidelines while releasing foreign exchange to customers.
- Stock auditing, identifying fake notes, and reporting discrepancies.
- Responsible for identifying the warning signs of questionable transactions, money laundering practices, countering the financing of terrorism and mitigating possible effects of these deals with Management.
- Analyse the customer’s needs and provide customised solutions to fulfil their requirement.
- Responsible for managing operational risk and acting in accordance with guidelines given by organization.
- Learning about new products and approaches to selling to customers and clients.
- Take responsibility to ensure that follow up all enquiries to make sure never lose a sale.
- Responsible for preparing and delivering monthly sales reports to management.
- Examining, evaluating and responding promptly to client complaints.
Education
Sakthi Institute of Information and Management Studies, Pollachi. Anna UniversityPollachi
Master of Business Administration
01.2013
University Overview
GPA: 75
Vidyasagar college of Arts and ScienceUdumalpet
Bachelor of Commerce from Computer Application
01.2011
University Overview
GPA: 62.5
Skills
Sales and Operations
Declaration
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge and belief. Date: Place: (S.Shajahan)Timeline
Duty Manager
Ebixcash World Money, Bangaluru Airport
12.2024 - 08.2025
Head Cashier - Sales
Redha Al Ansari Exchange, Dubai
11.2021 - 05.2024
Sr.Executive in FOREX
Ebixcash World Money Limited, Chennai Airport
04.2014 - 01.2020
Sakthi Institute of Information and Management Studies, Pollachi. Anna University
Master of Business Administration
Vidyasagar college of Arts and Science
Bachelor of Commerce from Computer Application