Shaik Shazia Noorain
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
DXC Technology
10.2021 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customer
Customer Service Associate
Tech Mahindra
07.2016 - 07.2017
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Technology - Computer Science
G Pulliah College of Engineering & Technology
Kurnool, India2016
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Inter-Personal
Timeline
Customer Service Agent
DXC Technology
10.2021 - Current
Customer Service Associate
Tech Mahindra
07.2016 - 07.2017
Bachelor of Technology - Computer Science
G Pulliah College of Engineering & Technology
Similar Profiles
Syed NadeemuddinSyed Nadeemuddin
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
AMBIKA ANYAAMBIKA ANYA
Analyst II Cloud Engineer at DXC TechnologyAnalyst II Cloud Engineer at DXC Technology
SIGNA JORDANSIGNA JORDAN
Customer Service Agent/Baggage Service Agent at Piedmont Airlines/American AirlinesCustomer Service Agent/Baggage Service Agent at Piedmont Airlines/American Airlines