S.SHIVA KUMAR
Branch Head
Hyderabad,TG
Summary
To join any organization that will recognize and utilize my skills fully and offer me a position requiring innovative and creative ideas where continuous growth and learning are way of life. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
12
12
years of professional experience
Work History
BRANCH HEAD
PROTIUM FINANCE LIMITED
5 2023 - Current
- Organizing and executing training programs for branch personnel
- Evaluating employee performance and providing feedback and coaching as needed
- Recognizing employee achievements and encouraging excellence in the work environment
- Developing and implementing sales plans
- Conducting regular sales and operations meetings
- Briefing employees on current sales goals, promotions, and other relevant information
- Organizing marketing activities and events for the branch
- Increasing brand awareness for the company within the community
- Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
- Resolving customer problems as needed
- Complying with all applicable laws and regulations for the industry within your state
- Assessing market conditions and identifying opportunities
- Drafting forecasts and business plans
- Managing budgets, allocating branch funds, and defining financial objectives
- Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals
- Responsible for Collections & also maintaining healthy Portfolio
- Hiring, coaching, and building a high-performance team.
MANAGER
RBL BANK LTD
07.2022 - 02.2023
- Managing Sales of Secured Business (Loan Against Property & Home Loans – LAP, HL, BL)
- Sourcing business through Branches, Insignia, and Signature RM’s and engaging with high premium clients
- Quality sourcing to be ensured
- Maintaining cross-functional relationships with all verticals, External vendors for fulfillment & execution of logins
- Fulfilling the leads Implement & develop sales activities to achieve desired targets set for the region
- Executing all the Sales planning and overseeing target allocation
- Responsibilities include the development, preparation, on and promotion of home loan & Lap programs
- Develop and maintain strong relationships with clients for repeat business or referrals
- Meet clients, verify documents, process files for sanction, and coordinate for disbursement of loan
- Ensure the achievement of the given business target
- Aligning with the marketing team on ground lead generation activities for Sales.
BRANCH MANAGER
IDFC FIRST BANK LTD
07.2021 - 05.2022
- The role entails scaling up the business for the Micro Business Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner
- Role will closely collaborate with retail team for same
- This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs
- Target and Manpower planning for the branch
- Ensure recruitment and training of manpower – Sales Manager / Branch sales manager & branch credit and collection manager, FOS
- Will be responsible for meeting disbursements targets month on month
- Identifying business clusters with high potential and execute penetration strategies
- Tracking and improving Manpower productivity at all levels
- Monitoring and mentoring the branch team
- Keeping a regular track of competition and reporting new products / market developments to upstream
- Managing IRR and product mix and branch profitability
- Managing the X bucket collections and overall portfolio management
- Managing internal and external audit compliance.
KEY ACCOUNT MANAGER
KOTAK MAHINDRA BANK
02.2020 - 12.2020
- Handling 10 Members of Acquisition Managers corporate sales team in generating the corporate business to the bank and completing the targets on time
- Maintaining good relationship with key managers in Corporates for salaried accounts & All other banking products like Insurance, Retail Assets Etc
- Responsible to handle all customer queries from the existing accounts and resolving them in prescribed TAT
- To be a one point of contact for all service & all other queries
- Responsible for generating new leads (New accounts) and getting them on board
- Responsible for maintaining the team productivity & Revenue to the branch through cross selling products
- Visiting all the existing accounts in regular interval’s along with the team for continued Business & to address issues if any
- Day to day planning the visits of the team, Plaining & implementing of Day to Day business As per the business requirements to achieve the desired targets.
ASM (Enterprises)
RELIANCE JIO
04.2019 - 08.2019
- Recognized for the top performance month on month with team size of 11
- Recognized for best team performance & individual performance for FY 18-19
- Credentials for achieving the south best team productivity
- Got promoted to ASM based on performance
- Working on new accounts for COCP, COIP connections by maintaining good relation with key persons
- Planning & Motivation the team to achieve the best results
- Maintaining day to day MIS & working with Non performers to make them productive
- Retention of existing customers, ensure error free operations
- Up-dating all the required learning and skills through continuous training process
- Monitoring & work assigning to Sales & Implementation staff
- Manpower recruitment, Conducting training workshops staff
- Fixing targets for sales staff, Plan for promotional events and schemes
- PRODUCTS: Prepaid – postpaid sims b) Data connections (WIFI dongles) c) Mobiles –LYF.
TEAM LEADER (EDSS- IOIP)
RELIANCE JIO
09.2016 - 03.2019
- Recognized for the top performance month on month with team size of 11
- Recognized for best team performance & individual performance for FY 18-19
- Credentials for achieving the south best team productivity
- Got promoted to ASM based on performance
- Working on new accounts for COCP, COIP connections by maintaining good relation with key persons
- Planning & Motivation the team to achieve the best results
- Maintaining day to day MIS & working with Non performers to make them productive
- Retention of existing customers, ensure error free operations
- Up-dating all the required learning and skills through continuous training process
- Monitoring & work assigning to Sales & Implementation staff
- Manpower recruitment, Conducting training workshops staff
- Fixing targets for sales staff, Plan for promotional events and schemes
- PRODUCTS: Prepaid – postpaid sims b) Data connections (WIFI dongles) c) Mobiles –LYF.
TEAM LEADER
GAYATHRI COMMUNICATIONS
01.2014 - 08.2016
- Achieving store retail Targets through walk-ins, sales team, cold calls & through SME calls
- Maintaining the churn & collection of the channel to maintain the collection percentage
- Generating highest sales through SME calls
- Converting the customer to 4G to improve the 4G tariff
- Achieved the highest individual sales month on month with the average of 60-70 sales per month
- Maintaining the sales & operation of the show room
- Retention of existing customers, ensure error free operations
- Fixing targets for sales staff, Plan for promotional events and schemes
- Achievements: Achieved the highest productivity of the sellers which is highest across the Nation
- Credentials of achieving the highest individual sales month on month every quarter
- Credentials of achieving highest SME sales for FY 2015-2016
- PRODUCTS: Postpaid Voice connections b) Data connections c) IBS products.
CUSTOMER SALES EXECUTIVE
HDFC BANK
08.2012 - 11.2013
- Worked for the saving accounts & current accounts for the branch
- Delivering consistent sales output utilizing my management & monitoring capabilities
- To explain to the customer the various benefits of the products being distributed
- Help the customer to complete documentation application formalities
- To verify the authenticity of the documents & identity of the customer
- Find the costumer property verification, Eligibility calculation, case study & file pick up
- Systems Skills and good understanding of regularly used computer programs
- Building up a team of Advisers, through my personal contacts, database hunting, reference, gathering & using ingenuity
- Products: a) saving accounts b) current accounts with a minimum deposit of 10000 RS
- Achievements: First sales executive to Promote has Team leader in 6 months of joining with my performance
- Achieved the highest sales for consecutive 5 month with the Team of 6 members across the circle
- Achieved ever highest individual sales of 32 accounts which is highest across the c
Education
MBA - Marketing & Finance
Ellenki Engg & technology
Graduation - B.com.comp
Pragathi degree collage
Inter - undefined
Pragathi Jr collage
10th - undefined
Cresent Convent High School
Skills
Sales & Marketing
undefinedPersonal Information
- Date of Birth: 07/11/90
- Marital Status: single
Timeline
MANAGER
RBL BANK LTD
07.2022 - 02.2023
BRANCH MANAGER
IDFC FIRST BANK LTD
07.2021 - 05.2022
KEY ACCOUNT MANAGER
KOTAK MAHINDRA BANK
02.2020 - 12.2020
ASM (Enterprises)
RELIANCE JIO
04.2019 - 08.2019
TEAM LEADER (EDSS- IOIP)
RELIANCE JIO
09.2016 - 03.2019
TEAM LEADER
GAYATHRI COMMUNICATIONS
01.2014 - 08.2016
CUSTOMER SALES EXECUTIVE
HDFC BANK
08.2012 - 11.2013
BRANCH HEAD
PROTIUM FINANCE LIMITED
5 2023 - Current
MBA - Marketing & Finance
Ellenki Engg & technology
Graduation - B.com.comp
Pragathi degree collage
Inter - undefined
Pragathi Jr collage
10th - undefined
Cresent Convent High School
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