S Shravan Kumar
Mechanical Engineer
Port Blair Andaman And Nicobar Islands
Summary
Customer-focused Service Advisor experienced in repair order management and service operations. Enhanced customer satisfaction through effective communication of repair estimates and service timelines while addressing concerns and streamlining processes. Fostered teamwork and maintained efficiency in fast-paced environments through attention to detail and effective multitasking.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Service Advisor
Jadwet Trading Company
06.2025 - 01.2026
- Greeted customers, assessed service needs, and documented vehicle concerns accurately.
- Scheduled service appointments and coordinated repair orders with workshop staff.
- Prepared repair estimates, explained recommended work, and clarified pricing details.
- Tracked work-in-progress status and updated customers on service timelines.
- Maintained service records, customer details, and follow-up notes for future visits.
- Communicated technician findings clearly to customers using professional, concise language.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Education
B.E. Mechanical - Mechanical Engineering
PES College of Engineering
Mandya07-2025
High School Diploma -
Nirmala Senior Secondary School
Port Blair06-2021
DCA (Diploma in Computer Application) -
IECT- Information Electronics And Communication Technology
Port Blair 10-2020
High School Diploma -
St. Mary's School
Port Blair, S. Andaman06-2019
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Attention to detail
Excellent communication
Service estimates
Service recommendations
Team player mentality
Handling customer complaints
Complaint resolution
Team collaboration
Quality control
Documentation and reporting
Records management
Maintenance reporting
Relationship building
Problem resolution
MS office
Calm under pressure
Timeline
Service Advisor
Jadwet Trading Company
06.2025 - 01.2026
B.E. Mechanical - Mechanical Engineering
PES College of Engineering
High School Diploma -
Nirmala Senior Secondary School
DCA (Diploma in Computer Application) -
IECT- Information Electronics And Communication Technology
High School Diploma -
St. Mary's School
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Tamil
Intermediate (B1)